Housing Assistant

7 months ago

Edinburgh, United Kingdom Places for People Full time

We are Places for People Group; we are placemakers; our work impacts on the lives of people across the U.K. - providing homes to live in, communities to retire to, spaces to stay active, supported homes for independent living, and student accommodation. Our places work when they work for everyone.

How do we do all this? By surrounding ourselves with positive people, customer focused people and process driven people. Our people live and breathe our people promises.

So, we want you to join us and the 12,000 other colleagues on our journey; colleagues who have helped us create places, maintain 209,000 homes, manage £4.5 billion of assets, deliver £87.9m in social value and teach 80,000 children to swim each week.

More about your role
- This role is based in Edinburgh allowing you to collaborate with the Housing team. As we move into our new ways of working, we are trialling hybrid working, allowing you to split your time between home and the office in Edinburgh.

You role will cover a number of administrative duties from updating and managing IT systems and tenancy records to logging and investigating complaints from customers. You will be the first point of contact for customer enquiries and will also maintain and contact within internal departments enabling us to provide a high quality housing service across the group.

For a full list of duties please download the attached Job Description

More about you

To be successful in this role you will have a good administration background and possess excellent customer service skills. With a ‘Can do' approach to tasks you will have the ability to work under pressure and unsupervised as well as being able to contribute to a good team working environment

You will have the ability to be empathetic with our customers and their situations when necessary and will take a pro-active approach to problem solving.

The benefits

Our ambition gives you all the challenge you could wish for and that's why we can offer you tangible and exciting career progression in a diverse and pioneering business.

Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier; from a pension, generous holiday pay, training, sick pay, and free or discounted gym membership - to a wealth of extra perks including interest-free loans for colleagues, discounts and offers on thousands of retailers, restaurants and leisure outlets and much more.
- Scottish Charity No. SC006035.

What's next?

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

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