Housing Assistant
3 days ago
**Job Description**:
Pertemps Scotland are working with our public sector client to recruit for Housing Assistants to work in the Edinburgh area
**Rate of pay**: £11.81 per hour
**Hours of work**: 36 hours Monday - Friday
**Location**:Hybrid - Offices based at various locations across Edinburgh
**Duration**: Temporary
**Immediate Start**
This will include being individually accountable for key areas of responsibility and working closely with officers, managers and teams across the section, other functions as well as partners and customers on a range of projects.
**Duties to include**:
- Support the implementation of operational strategy, service planning and development of the housing service.- Project role in the development and implementation of housing policies and procedures to ensure compliance with all relevant housing and related legislation and regulation and ensure that services support the delivery of operational service delivery and the Housing Strategy.- Work to ensure rent payments and other service charges are made on time and, if not, intervene to ensure tenants have the advice and support they need to repay any arrears and maintain regular rent and service charge payments.- Work to ensure that tenancy conditions are met, by both the tenant and the landlord, and support effective action to implement these conditions where they are not being met.- Support the quick and efficient letting of homes, minimising periods when they are empty.- Responsible for the provision of advice to customers on housing options and act as a point of contact for the delivery of housing and other related advice and support services to tenants and other customers.- Work to ensure that properties and the surrounding areas for which you are involved are maintained in a good state of repair and, where this is not the case, assist to ensure that this is rectified.- Responsible for areas of improvement programmes and projects leading to the development of services that reflect the needs and aspirations of our customers and comply with the governance requirements.- Handle sensitive and personal information in line with appropriate policies and confidentiality guidelines in order to assess the needs and requirements of individuals and groups of your customers. This will include working jointly with other agencies to undertake collaborative assessment and agreeing appropriate action.-
- Make decisions to ensure relevant legislation, regulations, policies, procedures and other relevant conditions are applied appropriately across housing service processes.- Working with senior officers and as part of project teams to assist with the completion of essential operational processes, projects and departmental goals.**Applicants must have**:
- Relevant experience in housing or another public/customer service.- Knowledge and skills to be able to work effectively with external partners, officers and senior managers delivering the housing service.- Be able to communicate effectively and represent the team alongside a range of external stakeholders.- Knowledge of Local Government and housing is required.- Work without close daily supervision using own initiative to ensure operational processes are completed to essential timelines and work load prioritised in relation to service and legal regulatory requirements.- Accountable for work being completed in accordance with legislation, regulations, policies, procedures and other relevant conditions.- Demonstrate a positive and constructive approach to resolving problems and achieving performance targets.- Take account of corporate strategies and monitor policy to support the decisions on approaches to allocated budgets within the housing service.- Use initiative and make decisions to manage conflicting priorities and re-allocating resources where required within challenging timescales.
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