Owner Relations Expert

**Are you a natural at building rapport?**

**Have a talent for resolving issues?**

**Looking to showcase your skills within a fantastic team during one of our busiest seasons to date?**

**We want to hear from you to join our latest Owner Relations Expert to join our sociable, fast-paced Customer and Owner Team at our Dingwall office**
- Paying a salary of between £20,000 - £22,000 (dependent upon experience)
- Plus access to our annual STIP (annual company-wide bonus) scheme with an additional 5% of your salary
- 33 days annual leave including bank holidays
- Plus an additional day off for your Birthday
- Plus an additional two volunteering days per year
- An enhanced maternity and paternity policy
- Un-rivalled personal development
- Study support for additional qualifications, courses and accreditations
- Numerous dedicated wellbeing initiatives
- Regular social events including our infamous bring your dog to work day

**Confident, with a natural flair for building rapport and with a passion for delivering gold standard service, our newest Owner Relations Expert will be crucial in developing and maintaining strong relationships with our Property Owners and New Owners**

Working as part of our dedicated Owner Relations Team, a typical day within this fast paced environment will see you respond to contact from owners and holiday guests and liaising with owners, housekeepers, and external suppliers to ensure the smooth running of properties

This is a collaborative role which will see you work alongside multiple areas of our wider business, touching base with our Property Recruiters on all new property leads, following through the process from start to finish and assisting with setting up appointments with new owners

No two days will look the same for our newest Owner Relations Expert, as your personality shines, building and maintaining the Large Cottage Holidays portfolio, meeting potential owners and impressing them with your expertise to ensure that the owners sign up to our fantastic brand

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Private medical insurance
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- Dingwall, IV15 9QF: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location