Customer Support

7 days ago


Dingwall, United Kingdom LHH Dingwall Full time

**LHH are now seeking their newest Owner Relations Expert to provide crucial support within our local office in Dingwall, Scotland.**
Joining the wider Sykes Cottages family, the purpose of the Owner Relations Expert within **LHH** is to ensure we develop and maintain strong relationships with our Property Owners by providing a personal service.
- **Please be advised that this role requires you to work 1 Sat morning per month.**_

Our latest Owner Relations Expert will be accountable for the following areas:

- Positively represent LHH to existing and potential new owners, advising and assisting where appropriate.
- Handling general Owner queries
- Effectively handle Owner pricing queries
- Updating and checking property descriptions to ensure accuracy and ensuring they are up to date with any changes made to the property
- Discuss discount requests made by Owners regarding the selling price and escalate as appropriate
- Work closely with the COR team in Sykes to efficiently handle any complaints regarding holidaymakers and resolve potential issues
- Focus on Owner retention to ensure existing Owners are supported effectively in areas such as the re-shooting of photographs, booking volumes and property specific issues to help them optimise their income/ bookings
- Action NPS feedback with Owners to ensure corrective action is taken and support provided as appropriate to ensure quality standards are maintained
- To efficiently manage communication with Owners, caretakers/keyholders/housekeepers (as necessary) and the Sykes team, this will include developing rapport with new and existing Owners
- Ensure Owner issues are responded to and successfully resolved within agreed service levels targets
- Maintain thorough written records of all issues
- Proactively identify potential complaints and issues and resolve them quickly and professionally
- Escalate any urgent. / high priority issues in line with company policy
- Provide a compassionate and professional service that converts potential complaints into advocates of the brand/s
- Dealing professionally and efficiently with visitors to our office

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Gym membership
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: One location


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