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Team Member

4 months ago

Solihull, United Kingdom Heavenly Desserts Full time

We are seeking fun, customer-focused and energetic Waiting Staff and Restaurant Team Members to join our iconic Heavenly Desserts store in Parkgate Shopping Centre in Shirley on a full-time and part-time position.

**What we offer you**
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. We will provide you with the training and support you need to perform your job well. For those keen to develop you’ll have the opportunity to learn new skills.

**About Us**

We are the UK’s leading premium dessert restaurant offering our guests a world class dining experience while serving the finest desserts and exquisite beverages.
- **Key Responsibilities**:_
- To uphold the Heavenly Desserts premium service experience consistently for all our guests.
- Upholding compliance towards all health and safety, food safety guidelines, following policies and procedures and maintaining a spotlessly clean working environment.
- Follow all health and safety guidelines, policies and procedures and maintain a spotlessly clean working environment.
- Prepare our desserts to the highest possible standard for each and every guest.
- Build relationships with fellow team members and deliver World Class Customer Service to our guests.
- Maintain a clean and organised work place so that employees can locate resources and products as needed
- Act with integrity, honesty and knowledge that promotes the culture and values of Heavenly Desserts.
- Anticipates guest and business needs by constantly evaluating environment and customers for cues
- Communicate information to the Manager so that the team can respond as necessary to create a premium environment during each shift.
- Deal effectively with customer complaints and queries in store taking responsibility to resolve these wherever possible.

Job Duties:

- Greeting and seating guests via Guest Journey
- Taking customer orders, serving customers, clearing/setting tables.
- Providing excellent customer service.
- Prepare all food items as directed in a sanitary and timely manner
- Follow recipes and presentation specifications
- Operate standard kitchen equipment safely and efficiently
- Maintain a clean working station whilst adhering to health & safety standards
- Assist with the cleaning and organisation of kitchen and equipment
- Restock items as needed throughout the shift
- Adhere to all food hygiene & safety standards
- Operate an industrial dishwasher, washing dishes and glassware by hand when necessary
- Unload dishes, silverware, and glassware promptly and store them in the appropriate places
- Carry out basic cleaning tasks around the premises, including emptying rubbish bins, cleaning drink machines, and cleaning any spills and/or broken glass immediately
- Assist chefs and waitstaff as needed, especially during peak hours
- Report any serious incidents to upper management, such as machine failure or broken facilities

**Business Requirements**:

- Provide the best quality desserts, beverages, and experience consistently for all guests by adhering to all recipe and presentation standards.
- Follow health, safety, and sanitation guidelines.
- Presents oneself professionally, be well groomed; ensure adherence to health and safety rules and quality store operations standards are met or exceeded.
- Must be available to work between the hours of 10:00am and 1:00am and have access to reliable transportation to and from the workplace.

If you think you have what it takes to be a part of a winning team within a prestigious brand in Hounslow, and you like to have fun while working with a fantastic team, please get in touch today with your CV. We look forward to hearing from you

**Job Types**: Full-time, Part-time, Permanent

Pay: £6.40-£11.44 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Food preparation: 1 year (preferred)
- customer Service: 1 year (preferred)

Work Location: In person

Expected start date: 18/06/2024