Student Experience Officer

4 months ago

Reading, United Kingdom KP UK Full time

**Student Experience Officer
**Reference number**: JR239261

**Location**: Our office in Reading

**Working pattern**:Full Time

**Contract Type**: Permanent

**Number of roles**:1

**Salary**:£23,400-£23, 818 per annum

We are looking for a Student Experience Officer** **to join our team.

You will provide all students and visitors with an outstanding experience in Kaplan training locations. You’ll ensure all administrative tasks within the remit of Student Experience are completed efficiently, in a timely manner and to a high standard, as well as ensuring the training location is ready for our students during operating hours.

This is an excellent opportunity for a Customer Service Advisor, who is looking to expand their skills and build their career with an industry leader.

**What you’ll bring to the role**

We would like you to have worked within a customer focused environment previously and be able to demonstrate you possess the following qualities:

- Excellent communication skills particularly face-to-face communication
- Service driven and focused
- Experience of health and safety requirements in a similar establishment is desirable
- Proactive, personable and a desire to make a difference
- Ability to work independently and as part of a wider team
- Experience in solving challenges at short notice
- Team player
- Able to work flexible hours

**What we do**

Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.

We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.

**What we believe in**

Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower support, create opportunity, drive results together.

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.

**Our Values**

We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.
- Act with integrity
- Empower and support
- Create opportunity
- Grow knowledge
- Drive results together

**What we offer**

As well as a competitive salary, transparent pay structures and paths for career progression, we offer a comprehensive benefits package that includes:

- 28 days annual leave + option to purchase more
- Season ticket loan and cycle to work scheme
- Big discounts on Kaplan courses for you and your family
- Private medical, income protection, and life insurance
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

**How to apply
Shortlisted applicants will be invited to attend a face to face interview as part of recruitment process.

**Additional Application Information
Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

This role involves working with learners who are under 18 years old and is exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency.

**Application Support
**Reasonable Adjustments

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