Store Operations Helpdesk Coordinator

3 weeks ago


Croydon, United Kingdom Superdrug Full time

**Why Superdrug?**

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people - they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

**Here's the exciting bit a day includes**

This role involves providing support and taking ownership of issues on behalf of the stores in order to resolve them as soon as possible through liaising with relevant departments/teams.

The Store Operations helpdesk team also provide weekend support to stores to provide a point of escalation on Saturday’s.

**Key Responsibilities**
- To deliver an initial point of contact for internal customers.
- To be responsible for serious issues on behalf of the Company and escalate as appropriate.
- To ascertain necessary information and respond to the internal customer’s satisfaction.
- Liaise with all areas of the business to ensure internal customer satisfaction.
- To manage issues with the relevant department and monitor response.
- To take telephone calls and send correspondence to departments within the business on their issues.
- To report to the business on issues that is not being addressed via escalation.
- To ensure all communications are prepared in a timely and accurate manner.
- Champion actions that improve sales, drive transactions and reduce costs.
- Manage queries for the field team (e.g. stock, reporting).
- Provide detailed reports to field teams to enable them to follow up with stores.
- Any other duties as requested by Line Manager.
- What you’ll need to succeed

**Store experience**:

- Good keyboard skills.
- Proven Verbal Communication Skills.
- Proven Written Communication Skills.
- Proven Interpersonal Skills.
- Proven managing conflict Skills.
- Planning and organising skills.
- Team Player.
- Able to work on own initiative.
- Ability to prioritise workload.
- Here’s what’s in it for you

**Here's what's in it for you**
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
- 2 staff discount codes for yourself and a family member or friend
- 30% discount on Superdrug Own Brand Products both in store and online
- Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
- Company pension matching and bonus
- We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
- Being part of more We are part of a group who work closely with Savers, The Perfume Shop and Three UK
- We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets
- Unrivalled Learning and Development programmes

Come and be part of something special.

**Hours**: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.



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