Income Accounts Officer

3 weeks ago

Rochdale, United Kingdom Rochdale Boroughwide Housing Full time

A career at RBH is much more than just a job. Our employees are at the heart of the local community, proud to help to make Rochdale a great place to live and work. We’ve been a Living Wage Employer since 2013, we were the first Rochdale employer to become a full member of the Greater Manchester Good Employment Charter, and we were the first housing association in the UK to be accredited as a Disability Confident Leader.
We’re proud to be a co-owned mutual housing society, jointly owned by our tenants and our employees, meaning that our customers and our colleagues are at the heart of every decision that we make.
We have SMART working arrangements at RBH. This enables colleagues to work at flexible locations including other RBH premises, home, and suitable venues.
An opportunity has arisen for an Income Accounts Officer in our Income Accounts Team.
The purpose of the role is to provide a joined-up customer focused rent and payments service to all tenants whilst supporting tenant sustainment and ensure performance indicators are met, with a particular focus on recharges and former tenant arrears.
Key Competencies:
- Excellent customer focus and experience of providing front line service to customers face to face and over the telephone.
- Ability to translate customer needs into service delivery and to gather, interpret and relay information.
- Negotiation and advisory skills to assist tenants to seek resolutions to their financial difficulties.
- The ability to produce documents to a professional and accurate standard.
- Ability to make effective decisions and deal with challenging situations effectively.
- Knowledge of housing and welfare benefits and all relevant housing legislation.
- Ability to work flexibly, manage own workload, be performance focussed and comply with company targets and deadlines.

Further details are outlined in the Job Profile, and should you wish to discuss this opportunity further you can also contact Rebecca Burke, Income Manager.

**Salary**: £25,046.00-£29,137.00 per year

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