Complaints Officer

2 weeks ago

Ealing, United Kingdom Sheridan Ward Recruitment Full time

Ealing Customer Services £30k - 32k per year Full time / Permanent Job description Complaints Officer We at Sheridan Ward are recruiting for a really exciting opportunity for our client based in Ealing They are looking for a confident individual who has previous experience dealing with complaints and ensuring customers are happy with the end result It is a great opportunity for those who love handling high level complaints and ensuring everything is managed correctly Complaints Officer duties: Inbound and Outbound calls, respond to enquiries within target timescales Proactively manage a caseload of complaints Ensure all data is recorded accurately in the database Arrange for timely repair or equipment replacement Resolve customer complaints Analysing data and producing reports Complaints Officer benefits: 25 days holiday plus bank holidays Yearly bonus Team events

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