Receptionist

7 months ago

Bedford, United Kingdom Howden Group Holdings Full time

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden Group Holdings for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden Group.

Acting as the first point of contact for clients and visitors and ensuring the highest standards of customer service are maintained.

Key Responsibilities- Meet and greet clients and visitors in a professional manner and ensuring they are well looked after whilst in our offices- Ensuring both of the reception areas are maintained to high standard at all times- Managing the switchboard, taking incoming calls and transferring the calls using the warm call transfer method-
- Manage and oversee the booking of meeting rooms for external and internal meetings using Outlook- Managing the booking of couriers for domestic and international deliveries- Ordering in external catering for meetings if and when required, ensure the catering is set up with cutlery and crockery or the meeting, organising refreshments and clearing away once finished- Maintain a high level of understanding of the companies policies and procedures- Ensure that all visitors sign in and are issued with a visitors badge, keeping records up to date of all visitors in the building and any temporary passes assigned- Maintaining an open line of communication with the Facilities Manager and reporting issues/updates as soon as known- Assisting the facilities team with incoming and outgoing post, milk deliveries and banking when required

Office and Reception Area- Ensure all reception areas are consistently maintained to a high standard, liaising with the cleaners when necessary- Maintaining a clean and tidy reception desk at all times and on all floors- Other duties as deemed appropriate by your line manager

Skills and Experience- Excellent interpersonal skills to deliver high quality face-to-face contact with clients and visitors- Experience working on a switchboard highly desirable- Maintain a professional manner when answering the telephones- Ability to work independently and as part of a team- Excellent communication skills, in both verbal and written English- Good time management, with ability to prioritise and multi task- Basic level of knowledge for all Microsoft Office suites- Experience working in the service industry desirable

**Qualifications**:
- Minimum GCSE Level

What do we offer in return?

A career that you define.

Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that.

What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

Our Culture: People First

We are proud to be at the global table, but we are most proud of our culture. It has been built on a single and constant set of principles over more than 25 years, and it has helped us become:
- An international group with independence and people at its heart- A home for talent with a unique culture: the biggest small company in the world

The focus on being a People First business has always been at the very heart of the Group. David’s vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

Diversity & Inclusion

Additional Job Details

Worker Type:
Permanent

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