Helpdesk Operator

3 weeks ago


SuttonInAshfield, United Kingdom Compass Group Full time

Shift Pattern: (HD049) 4 x 7.5hrs - over 7 days
We're currently recruiting a dedicated Helpdesk Operator to help ensure the smooth running of the operations in Healthcare on a part time basis, contracted to 30 hours per week.

As a Helpdesk Operator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes

Could you bring your spark to Healthcare? Here's what you need to know before applying:
Your key responsibilities will include:

- Escalate any complaints as required and support continuous improvement
- Interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with Service Level Agreement
- Sort and dispatch calls to relevant departments
- Monitoring phone lines, handling incoming calls with varying queries.
- Resolve any issues accurately first time
- Resolve stakeholder queries with professionalism and enthusiasm to represent our organisation effectively.
- Ensure exceptional client delivery standards

Our ideal Helpdesk Operator will:

- Previous experience in this role/similar position is essential
- Excellent telephone manner, with the ability to communicate effectively and maintain a high level of confidentiality
- Committed to following procedures and ensuring tasks are fully completed
- Exceptional organisation skills with the ability to prioritise to meet deadlines.
- Intermediate knowledge of Microsoft systems to include Word, Excel, PowerPoint, Outlook and the Internet
- Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.
- Confident working in a hospital environment and aware at times you will meet patients that are particularly unwell or showing signs of distress.

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Job Reference: com/1405/71075004/52641214/WJ

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength


  • Helpdesk Operator

    3 weeks ago


    Sutton-In-Ashfield, United Kingdom Compass Group Full time

    **Helpdesk Operator - King's Mill Hospital** - £11.50 per hour - 30 hours per week - 4 x 7.5 hour shifts including weekend working We're currently recruiting a dedicated Helpdesk Operator to help ensure the smooth running of the operations in Healthcare on a part time basis, contracted to 30 hours per week. As a Helpdesk Operator, you will use your skills...

  • Helpdesk Operator

    2 weeks ago


    Sutton-In-Ashfield, United Kingdom Compass Group Full time

    We're currently recruiting a dedicated Helpdesk Operator to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 37.5 hours per week.As a Helpdesk Operator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests...

  • Helpdesk Operator

    2 weeks ago


    Sutton-In-Ashfield, United Kingdom Compass Group Full time

    We're currently recruiting a dedicated Helpdesk Operator to help ensure the smooth running of the operations in Healthcare on a permanent casual basis, contracted to 0 hours per week.As a Helpdesk Operator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that...

  • Helpdesk Operator

    3 days ago


    Sutton-In-Ashfield, United Kingdom Compass Group Full time

    We're currently recruiting a dedicated Helpdesk Operator to help ensure the smooth running of the operations in Healthcare on a part time basis, contracted to 30 hours per week. As a Helpdesk Operator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests...

  • Helpdesk Operator

    11 hours ago


    Sutton-in-ashfield, United Kingdom Compass Group Full time

    We're currently recruiting a dedicated Helpdesk Operator to help ensure the smooth running of the operations in Healthcare on a permanent casual basis, contracted to 0 hours per week.As a Helpdesk Operator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that...

  • Helpdesk Operator

    4 weeks ago


    Sutton-in-ashfield, United Kingdom Compass Group Full time

    Shift Pattern: (HD049) 4 x 7.5hrs - over 7 days We're currently recruiting a dedicated Helpdesk Operator to help ensure the smooth running of the operations in Healthcare on a part time basis, contracted to 30 hours per week. As a Helpdesk Operator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to...

  • Helpdesk Operator

    6 days ago


    Sutton Coldfield, Birmingham, United Kingdom One Retail Full time

    Helpdesk Operator - Sutton In Ashfield We're currently recruiting a dedicated Helpdesk Operator to help ensure the smooth running of the operations in Healthcare on a permanent casual basis, contracted to 0 hours per week.As a Helpdesk Operator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to...


  • Sutton, United Kingdom Turnpower Services Full time

    Turnpower are seeking a Maintenance Helpdesk Operator for a busy reactive maintenance company based in Sutton for weekends and evenings. The role will involve handling incoming calls from our clients in retail and leisure, raising orders via our portal CAFM system, planning jobs and allocating to on call maintenance engineer engineers, and updating clients...


  • Long Sutton, United Kingdom Lord Wandsworth College Full time

    **Estates Administrator** **Post type**: Full-time, permanent (52 weeks pa) **Location**:On school sites **Salary**: Up to £23,796 This varied role provides an efficient, proactive, organised and effective administrative and Helpdesk service to the Estates Department across Lord Wandsworth College and St Neot’s Prep School. This includes the...

  • IT Apprenticeship

    4 weeks ago


    Sutton, United Kingdom LMP Group Full time

    **IT Apprenticeship - Plantsbrook School (Broadleaf Partnership Trust)** As an apprentice joining our team at Broadleaf Partnership Trust, you'll be joining a group of individuals who were all once in your shoes. Our team members have all successfully completed apprenticeships and have grown their skills and knowledge over time. We take pride in the work...

  • IT Apprenticeship

    1 week ago


    Sutton, United Kingdom LMP Group Full time

    **IT Apprenticeship - Plantsbrook School (Broadlead Partnership Trust)** As an apprentice joining our team at Broadleaf Partnership Trust, you'll be joining a group of individuals who were all once in your shoes. Our team members have all successfully completed apprenticeships and have grown their skills and knowledge over time. We take pride in the work...


  • Sutton, United Kingdom SailPoint Full time

    Our information technology team is the foundation behind every endeavor at SailPoint. They ensure that all of our orgs are able to execute, connect and innovate in a secure environment through duties such as supporting network databases and systems, updating system hardware and software, troubleshooting for system errors, and assisting team members in...


  • Sutton Coldfield, United Kingdom Planet Recruitment Full time

    Role: ICT Support Technician Location: Sutton Coldfield Salary: 20k - £25k plus benefits Job description The role will be based at a one of the above schools for a multi-academy trust. Our client provides a fully managed IT Support service and are heavily involved with ongoing projects and developments for the Trust. The ideal candidate will be...


  • Barrow-In-Furness, United Kingdom EMCOR UK Full time

    **Duties/Responsibilities**: **Monday-Friday** **07.30 - 16.30 - 1 hour lunch** **Barrow-In-Furness** **Job Purpose**: To lead and develop our Customer Experience activities and promote the EMCOR UK account in the best possible way Making our customers lives’ easier, being seen as responsive, proactive, and efficient is a critical element of this...


  • Barrow-In-Furness, United Kingdom EMCOR UK Full time

    **Duties/Responsibilities**: **Monday-Friday** **07.30 - 16.30 - 1 hour lunch** **Barrow-In-Furness** **Job Purpose**: To lead and develop our Customer Experience activities and promote the EMCOR UK account in the best possible way Making our customers lives’ easier, being seen as responsive, proactive, and efficient is a critical element of this...


  • Barrow-In-Furness, United Kingdom EMCOR UK Full time

    **Duties/Responsibilities**: **Location**: Barrow-in-Furness **Salary**: £36000 per annum + OT + On-call (£75pw) **Working hours**: 7.30am - 4.30pm, Monday - Friday **Benefits**: 25 Days Holiday + BH, Company Sick Pay, Flex Benefits (EMCOR UK discount scheme) **About EMCOR UK**: At EMCOR UK, we revolutionise facilities management by combining our...

  • Technical Engineer

    2 weeks ago


    Henley-in-Arden, United Kingdom Addition+ Full time

    We are currently recruiting for one of our trusted clients who are looking for a Technical Engineer. This is your chance to join a leading energy consultancy! Join a leading provider of Managed IT solutions for small and medium-sized businesses, passionate about working with companies to ensure that not only do they have the right solution for them, but they...

  • Technical Engineer

    2 weeks ago


    Henley-In-Arden, United Kingdom Addition+ Full time

    We are currently recruiting for one of our trusted clients who are looking for a Technical Engineer. This is your chance to join a leading energy consultancy! Join a leading provider of Managed IT solutions for small and medium-sized businesses, passionate about working with companies to ensure that not only do they have the right solution for them, but they...

  • Technical Engineer

    2 weeks ago


    Henley-In-Arden, United Kingdom Addition+ Full time

    We are currently recruiting for one of our trusted clients who are looking for a Technical Engineer. This is your chance to join a leading energy consultancy! Join a leading provider of Managed IT solutions for small and medium-sized businesses, passionate about working with companies to ensure that not only do they have the right solution for them, but they...

  • Technical Engineer

    2 weeks ago


    Henley-In-Arden, United Kingdom Addition+ Full time

    We are currently recruiting for one of our trusted clients who are looking for a Technical Engineer. This is your chance to join a leading energy consultancy! Join a leading provider of Managed IT solutions for small and medium-sized businesses, passionate about working with companies to ensure that not only do they have the right solution for them, but they...