Customer Service Assistant Level 1

5 days ago


Mildenhall, United Kingdom Wilko Full time

**Customer Service Assistant Level 1**:

- Hourly Rate
- ** 9.60**
- Location
- ** Mildenhall**
- Contract Type
- ** Permanent**
- Contracted Hours
- ** 16**

**The Vacancy**

We love our customers. They’re just like our Customer Service Assistants - people who want to get on with stuff, get things done and get hands-on too. That’s why they come to our stores for help with all the everyday stuff that makes their world go round. As a Customer Service Assistant, you’ll play a big role in a growing business that’s as ambitious as you are.

Your role as Customer Service Assistant will be all about making sure every customer receives the very best service, every time, at the till or out on the shop floor. Thanks to your warm friendly manner, helpful approach and great product knowledge, customers will keep coming back to us every time they need to tick those to-dos off their list. Taking huge pride in what you do, you’ll make sure that the shop floor looks shipshape, and all of the stock is in the right place and of course, looks its best.

Naturally, we don’t expect you to know wilko inside and out. Which is why we train and develop our Customer Service Assistants to build the knowledge, confidence and skills they need to be the best and keep our customers smiling. However, you will need a genuine enthusiasm for customer service, the motivation to learn and a real passion for helping people - no matter what they need from us.

If you value hard work, having fun and want to be part of a happy environment that people love to work in, you’ll be well-rewarded for it. You’ll receive a really generous benefits package that includes 28 days holiday (including Bank Holidays) rising to 38 after 10 years’ service, a pension scheme, the opportunity to join our Retailer Level 2 apprenticeship scheme and team member and family discounts of 20% plus much more.

**The Company**

We're a family-owned business with honest and fair family values at our heart.

For ninety years, we've been giving our customers all the stuff they need to brighten up their homes and neaten up their gardens. And, when it comes to our people, we believe in offering the same support, for the things that matter to them too.

So, take a closer look. Discover the history, values, and commitments that make us who we are - and that you'll become part of if you join us.

**Rewards & Benefits**

**Be better every day**
- We have a fantastic incentive plan at wilko: Be Better Every Day Bonus - BBED Bonus. This is our annual cash bonus plan which is open to everyone at wilko.
- **Holidays**
- Depending on your grade, your holiday package will range from 28 days - 38 days, including bank holidays. There is also the option to purchase up to an additional 10 days holiday. Speaking of holidays, we also own a range of holiday homes across the country so if you fancy a weekend away, we could get you a great deal.
- **Pension scheme**
- We’ve two market-leading pension schemes for you to choose from. Both schemes give you the opportunity to save into a first-class pension with us matching your contribution up to a certain percentage.
- **Wilko team member discount**
- This is our most loved benefit. To help your hard-earned cash go further, you’ll enjoy a 20% discount in store and online. Even better, we offer a second discount card too (terms and conditions apply).
- **Employee benefits trust**
- Founded by Tony Wilkinson in the 1980’s, this was set up to help our team members, as and when they need it. The Trust can support you in a number
- of ways:

Holiday accommodation
- Educational benefits
- Financial support

**Wilko PERKS**
- This is an online portal where you can access amazing offers and discounts. From great discounts on shopping, days out, holidays and health and fitness, there’s lots to explore.
- **Loyalty awards**
- We believe your loyalty deserves rewarding. So, once you complete 10 years continuous service, you’ll receive a wilko gift card as a thank you for your contribution. We’ll mark your next milestone in service every 10 years after that.
- **Celebratory gifts**
- From becoming a parent to getting married or celebrating a significant anniversary - if it’s important to you, it’s important to us. So, we’ll celebrate with you with a wilko gift card.
- **Wellbeing**
- Our free and confidential advice and assistance programme can help support you in a wide range of ways. From advice about how to balance the demands of work and life, to financial and legal information, a wide range of experts are available 24/7.



  • Mildenhall, Suffolk, United Kingdom Screwfix Direct Ltd Full time

    Screwfix Direct Ltd is seeking a Customer Service Representative to join its Suffolk-based Screwfix Branch. As a key member of the team, you will be responsible for delivering exceptional customer experiences, maintaining high levels of customer satisfaction, and driving sales growth.About the JobThis is a fantastic opportunity to develop your skills and...


  • Mildenhall, Suffolk, United Kingdom Screwfix Direct Ltd Full time

    We are seeking a highly motivated Retail Assistant to join our team at Screwfix Direct Ltd.About the RoleThis is an exciting opportunity for someone who enjoys providing exceptional customer service and supporting the running of a store. As a key member of our team, you will play a vital role in ensuring our customers receive outstanding service and have an...

  • Customer Service

    17 hours ago


    Mildenhall, United Kingdom Mitie Full time

    **Company name**: Mitie **Job Title**: **Customer Service / Helpdesk Co-ordinator** **Reporting to (position)** Customer Experience Manager *** **Our values and behaviours** Delivering the exceptional, every day - **Our purpose**: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every...


  • Mildenhall, United Kingdom Exact Sourcing Ltd Full time

    Customer Service Administrator, £18,000 - £20,000 per annum Monday to Friday, 9am - 5pm An exciting opportunity has arisen for a Customer Service Administrator to join our clients’ vibrant and sociable team within the Mildenhall area. This is an interesting opportunity within a busy industry that will give you the options to progress and learnnew...


  • Mildenhall, Suffolk, United Kingdom ACTIVATE GROUP LIMITED Full time

    Customer Service RoleWe are seeking a Customer Service Representative to join our team at ACTIVATE GROUP LIMITED. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our vehicle collection and delivery services.Responsibilities:Provide exceptional customer...


  • Mildenhall, United Kingdom Hales Group Ltd Full time

    Customer Service Administrator Mildenhall Temp to Perm Monday to Friday - 8.30am - 5.00pm £12.00 per hour Hales Group are recruiting a Customer Service Administrator for their Mildenhall based client. This temp to perm role, working in a busy and fast paced office environment, requires a confident communicator, with a keen eye for detail. Daily...


  • Mildenhall, Suffolk, United Kingdom U.S. Air Forces, Europe Full time

    About the JobJoin the U.S. Air Forces, Europe team as a Food Service Assistant in RAF Mildenhall, United Kingdom. This role is perfect for those who enjoy working in a fast-paced kitchen environment and are passionate about providing exceptional customer service.In this position, you will be responsible for preparing and cooking a wide variety of simple food...


  • Mildenhall, United Kingdom Mitie Full time

    **Job Overview**: Working within Central Government & Defence (CG&D) Operations Helpdesk, in a fast paced and challenging environment providing Facilities Management support and Customer service 24/7, 365 days per year. Part of a team who are the central point of contact for customers and operational colleagues. - Delivering excellent customer service...


  • Mildenhall, Suffolk, United Kingdom U.S. Air Forces, Europe Full time

    Job Title: Food Service AssistantDescription:U.S. Air Forces, Europe is seeking a detail-oriented and organized Food Service Assistant to join our team. As a key member of our dining services staff, you will be responsible for ensuring the highest level of quality and service to our customers. This is an excellent opportunity for individuals who enjoy...


  • Mildenhall, Suffolk, United Kingdom Screwfix Direct Ltd Full time

    **Store Overview**Screwfix Direct Ltd is a leading retailer of trade tools and building supplies. Our stores offer a wide range of products and services to meet the needs of professionals and DIY enthusiasts alike.As a Retail Assistant, you will play a key role in delivering exceptional customer service and supporting the store team to achieve sales targets....

  • Hotel Assistant

    7 months ago


    Mildenhall, United Kingdom The Riverside House Hotel Full time

    Established in 1999, we are The Cameron Hotel Collection (Incorporating Cameron Ventures Group Hotels and Otway Hotels), an ever-growing family run hotel business with currently 11 properties (and counting!) and over 200 employees. With plenty of opportunity to further develop within the business, now is a more exciting time than ever to be part of team...

  • Sales Assistant

    18 hours ago


    Mildenhall, United Kingdom Card Factory Full time

    Job Introduction **Location: Mildenhall** **Contracted Hours Available: 5** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Sales Assistant to join our very successful Card Factory family to help fulfil this. The pace is fast, our standards are high and we’re proud of it, we lead the way...


  • Mildenhall, Suffolk, United Kingdom Screwfix Direct Ltd Full time

    Screwfix Direct Ltd is looking for a skilled and enthusiastic Retail Support Assistant to join our busy store team. As a key member of our retail team, you will be responsible for providing top-notch customer service, maintaining a well-organized store environment, and supporting colleagues in achieving sales targets.About the StoreOur store offers a wide...

  • Store Assistant

    3 weeks ago


    Mildenhall, Suffolk, United Kingdom Screwfix Direct Ltd Full time

    Are you looking for a rewarding career in retail? Do you enjoy working with people and are passionate about delivering exceptional customer service? If so, we want to hear from you! As a Store Assistant with Screwfix Direct Ltd, you will play a vital role in ensuring our customers receive the best possible experience.About the RoleThis is a fantastic...

  • Trade Assistant

    7 months ago


    Mildenhall, United Kingdom Mitie Full time

    Since 1987, Mitie's 68,000 employees, have been serving companies and communities across the world. We're the UK's leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and...


  • Mildenhall, United Kingdom US Visiting Forces Local National Direct Hire Full time

    **Job Title: Supervisory Computer Assistant** **PP-SRS-GRD: S-0335-10** **Location: RAF Mildenhall** **Vacancy number: 435939** **Open date: 12 June 24** **Closing date: 19 June 24** **Work hours per week: 37.5** **Salary (per hour): £18.37 - £25.60** **Main Purpose** We are currently seeking a highly skilled and motivated individual for a...


  • Mildenhall, Suffolk, United Kingdom U.S. Air Forces, Europe Full time

    About the RoleWe are seeking an experienced individual to support our food preparation and service areas as a Dining Service Assistant. The ideal candidate will have knowledge of sanitation standards and be able to obtain a Food Handler's Certificate.Responsibilities:Setting up cafeteria lines, steam tables, and dining room tables with food itemsServing food...


  • Mildenhall, Suffolk, United Kingdom U.S. Air Forces, Europe Full time

    Job Title:Food Service Assistant CoordinatorAbout the Role:We are seeking a highly skilled Food Service Assistant Coordinator to join our team at U.S. Air Forces, Europe. This role offers a competitive salary of $40,000 - $55,000 per annum, depending on experience.Responsibilities:Set up cafeteria lines, steam tables, dining room tables, and side service...


  • Mildenhall, United Kingdom U.S. Air Forces, Europe Full time

    **Duties**: **CHILD AND YOUTH PROGRAM ASSISTANT (ALL LEVELS)**: The incumbent will serve as a Child and Youth Program Assistant (CYPA) in one or more child and youth programs and will be accountable for the whereabouts and safety of children and youth. Provides care/supervision, oversight and accountability for program participants. Assists in preparing age...


  • Mildenhall, United Kingdom U.S. Air Forces, Europe Full time

    **Duties**: **CHILD AND YOUTH PROGRAM ASSISTANT (ALL LEVELS)**: - The incumbent will serve as a Child and Youth Program Assistant (CYPA) in one or more child and youth programs and will be accountable for the whereabouts and safety of children and youth. Provides care/supervision, oversight and accountability for program participants. Assists in preparing...