Customer Connection Agent

2 weeks ago


Colchester, United Kingdom County Broadband Full time

Are you ready for an exciting new challenge with a successful Gold Standard full fibre network provider?_

**A little bit about us.**

We’re not like other broadband providers, and we really don’t want to be. We are currently on a mission to ensure rural communities across East Anglia and Essex can access future-ready, hyper-fast, full-fibre broadband.

After securing a total of £146 million in from our investors, we need you to play a part in our ambitious future

**Why join County Broadband.**

At County Broadband we believe in giving back to our employees and empowering everyone to develop to their full potential. We believe in our values of being Ambitious, Loyal and Proud

We currently offer some great benefits, that are continuously being reviewed
- ** Salary of £20,319**:

- 25 days per annum, plus bank holidays.
- Private Medical Insurance with Vitality
- Company bonus scheme
- Access to 1000's discounts via Reward Gateway.
- Enhanced maternity/paternity pay
- Company sick pay
- A future leaders programme
- Clearly defined career and training pathways

**About our exciting opportunity**
- Using date to identify customer connections within our FTTP villages.
- Using build images to create bespoke customer connection documents.
- Create workflow jobs using the task management system.
- Escalating complex queries to the relevant department or team.
- Maintaining a high level of professionalism and confidentiality at all times.
- Ensuring all company policies and procedures are adhered to.

**Your skills and experience**
- Excellent verbal communication skills.
- Strong interpersonal skills and the ability to build rapport with customers.
- Strong problem-solving skills and ability to think on your feet.
- Excellent time management and organisational skills.
- Ability to work well in a team environment.
- Proficient in Microsoft Office and CRM systems.
- Previous call handling or customer service experience preferred.

**What happens next?**

You’ve done your part by applying, so breathe easy and we will give you feedback within 5 working days.



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