Warehouse Returns Processor

CareCo are seeking to employ an experienced Warehouse Returns Processor to join our established team within our Headquarters in Braintree, Essex.

Our Warehouse Returns Processors are responsible for the items that turn to CareCo. Their duty is to process each product as effectively as possible using the information provided, and to liaise with the relevant departments to ensure a smooth process is being adhered to during a product’s return to CareCo.

**What are my responsibilities?**
- Palletise and count all returning stock and transfer to correct location for inspection/ processing.
- Unpack returned products, inspect packaging condition, and verify paperwork/ returns labels for proper returns procedures.
- Effectively list and record returns from our couriers and our own Logistics team. Ensure check lists are completed and relevant photos taken as a record where necessary.
- To ensure re-boxing is carried out where necessary.
- Ensure all returning items are stripped of customer information including receipts and courier labels in line with GDPR.
- Distribute returned items to the correct location using handheld terminals considering all factors including the value of the item, the condition and type of return.
- Input clear notes onto the customer account on our internal computer systems ensuring all information is correct and relevant customer notes have been reviewed.
- Process refunds or replacement orders where required ensuring all details are accurate and correct fees have been applied.
- Identify product/ distribution issues and report them to the team leader/ manager.
- Always maintain a safe and organised work environment.
- Must be able to consistently lift heavy products with occasional lifting of up to 70kg with additional support.
- Willingness to work in a fast-paced warehouse environment.
- Ability to maintain individual productivity and quality standards according to department requirements.

**What skills are required?**
- Strong organisational skills will need to be evidenced along with a good understanding of the Microsoft Office package.
- The position demands someone who is physically fit as the role requires some lifting. Manual handling training will be provided.
- Experience working within a warehouse environment is ideal, but not essential.

**What do CareCo offer you?**
- £25,000 basic salary
- Full-time hours - 40-hours a week on a Monday to Friday schedule
- 32-days annual leave (including bank holidays) with extra days holiday for long standing employees
- Employee assistance programme - 24-hour confidential helpline to support through any life issues (financial, legal, family, housing, alcohol, etc.)
- Access to our exclusive staff benefits platform
- Free parking

**Job Types**: Full-time, Permanent

Pay: From £25,000.00 per year

**Benefits**:

- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Braintree: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Warehouse Returns Processor - Braintree