Funeral Arranger

**Funeral Arranger - Reading**

**About the Company**:
A long-established, family-owned and run funeral director committed to providing compassionate and professional services to families during their time of need. We are currently seeking a dedicated individual to join our team as a Funeral Arranger. If you possess excellent communication skills, compassion, and a desire to assist others during difficult times, this role may be perfect for you.

**Key responsibilities**:

- Assist families in making funeral arrangements, offering support from the initial call through to the completion of arrangements.
- Coordinate with various third parties including hospitals, nursing homes, crematoria, churches, cemeteries, ministers, and celebrants to ensure all aspects of the funeral process are handled professionally and sensitively.
- Conduct face-to-face meetings and communicate effectively over the phone to guide families through decision-making processes.
- Maintain a high level of organisation, paying attention to detail and adhering to established processes to fulfill the wishes and instructions received from families.
- Foster positive relationships within the local community, representing AB Walker with professionalism and empathy.
- Work collaboratively within a team environment while taking personal responsibility for assigned tasks.

**About you**:

- Compassionate and empathetic nature, with a genuine desire to help others.
- Strong customer service skills with the ability to communicate effectively with individuals from diverse backgrounds.
- Well-organised and capable of working to deadlines while maintaining attention to detail.
- Positive attitude and willingness to contribute to a team dedicated to excellence and community support.
- Full, clean driving license required.
- Ideally fully vaccinated against Covid-19.

**Benefits**:

- 20 days holiday plus bank holidays.
- Day off for your birthday.
- Bike to work scheme.
- Access to Mental Health First Aiders.
- Uniform provided.
- Company pension.
- upa cash plan.
- Opportunity for involvement in bereavement support with provided training.

AB Walker is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.