Junior Account Handler

2 months ago

London, United Kingdom The Ardonagh Group Full time

**Principal Tasks**

The ultimate objective of this role is to support the delivery of an efficient and enhanced end to end service to our Clients, Brokers and Account Executives ensuring divisional adherence to best practice guidelines. This includes:
Ensure effective delivery of all Broker Support activities in accordance with the target Price Forbes/Ardonagh operating model

Oversee the service delivery provided by our 3rd party providers; ensuring positive collaboration and support

Maintain awareness of the end to end processes relative to IBA, Premium Processing, Claims and all middle office tasks

Some of the key activities of this role are:

- Assisting in the preparation of key placement documentation ensuring meeting with minimum standards, following Price Forbes processes and market Compliance
- Initiating and overseeing the premium processing function, supporting the processing technicians with the resolution of queries as appropriate
- Drafting and issuing key client documentation including quotes and Evidence of Cover
- Training and support of 3rd Party Service Providers where applicable
- Maintaining an accurate, timely and compliant record of the placement via GXB/Trade 2.0
- Utilising relevant market and internal systems to aid in the placement process
- Support the internal File Audit process working with the File Review and Internal Audit team as appropriate
- Work with Clients and Brokers to address Cash & Credit Control issues, identify route cause of any recurring issues and propose changes to the process to bring improvements

establish and maintain relationships with key Ardonargh Specialty colleagues, and stakeholders including;
- Risk & Compliance
- IT and Digital
- Management Information
- KYC
- IBA
- Premium Processing (including Pro)
- Claims

ensure adherence to all compliance requirements, including but not limited to:

- Contract Certainty
- Client and Market Due Diligence
- KPI’s
- Audit processes
- Authorisations matrix

**Competencies Required**
- Desire to learn new tasks and new lines of business
- Ability to communicate with Clients and colleagues in a professional and respectful manner
- Proactive and assertive role within the team and across the business
- Ability to work under pressure and to meet deadlines
- Ability to standardize the processes within the team where applicable and to implement efficiencies
- Ability to embrace Change and embed new processes as required by the Leadership
- Computer literate, including good knowledge of Microsoft Word, Excel and PowerPoint packages

**Beneficial Competencies**
- Class specific technical knowledge
- Experience in the use of London Market processes and systems

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