Team Leader
6 months ago
**About The Role**:
**Position**:Team Leader - National Control Centre
**Pay Rate**: £13.00 - £15.69
**Schedule**:Monday and Tuesday: 10:00 - 20:00; Friday and Saturday: 17:00-03:00
**Contract**:Fixed-Term Contract (9 months maternity cover with the possibility of the contract being continued after)
**Location**:National Control Centre - White Cross Industrial Estate, Alston House, Lancaster LA1 4XQ
FGH Security is looking for a new Team Leader to join us at our new National Control Centre.
This role will be on a fixed-term contract.
**An SIA Door Supervision Licence is essential for this role.**
**About You**
We are looking for someone who
- Is calm in high-pressure situations
- Has the ability to make time critical decisions that support the safe running of security operations
- Has Strong IT skills
- Demonstrates a professional and confident “can do” attitude
- Has the ability to build strong relationships with team members
- Has a good understanding of the security industry
- Has excellent verbal and written communication skills
- Has excellent organisational skills
- Is resilient
**Main Duties**
- Create and develop procedures for the NCC Operators
- Training and upskilling the NCC operators
- Deliver weekly reports
- Point of contact for the NCC operators.
- Ensure the NCC is providing exceptional support to the Frontline and Operations Team
- To work as part of the NCC Team as an operator during weekend peak hours
- Oversight and management of operations software
- Ensure that good records are being kept and logged on the system by the NCC Operators
- Remain alert and vigilant to detect and assist with any unusual/suspicious activities
**About Us**:
**About FGH Security**
We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.
Our primary mission is **KEEPING PEOPLE SAFE** across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.
We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.
**FGH Benefits and Welfare**
Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.
Our first and most important value is Look After The Team: Our biggest asset is our people.
We are an innovative business always aiming to raise the standards: We have been recognised and awarded for our employee engagement and support.
**Just a few of the ways we support our team**
- Instant access to wages: you can draw on up to 50% of earnt salary before payday
- Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
- Discounts in high street retailers, gyms, and more
- Access to GP services, mental health support, financial guidance
- Uncapped holiday accrual
- Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
- Varied deployments across multiple industry sectors
- ACS Accredited
- MIND Employer
- Real Living Wage Employer
**_FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background._
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