Contact Information Officer

2 days ago


Kingston upon Thames, United Kingdom Achieving for Children Full time

Job Information

Achieving for Children is a Community Interest Company that has a public sector ethos, combined with the freedom to innovate enabling us to do things differently. As a not-for-profit social enterprise owned by three local authorities (Windsor & Maidenhead, Kingston and Richmond), we offer the freedoms of a social enterprise with the employment benefits of local government. To find out more about us

We are responsible for the entire range of children’s education, health and social care services in all three boroughs. We use a Signs of Safety practice model and approach which ensures the voice of the child is at the heart of everything we do. There’s never been a better time to join AfC, we are growing our workforce, implementing new flexible working arrangements and have increased our virtual wellbeing offer.

About the role

This role will involve establishing where communications that highlight safeguarding concerns need to be passed on to Social Workers. The Contact Information Officer will work to communicate clearly with colleagues and customers, ensuring that internal and external customers are able to participate in consultation and two-way communications in a timely and appropriate way. The post holder will work to maintain accurate and up-to-date records and information for the provision of information, advice, and services to customers, using the most appropriate system.

About you
- You will have experience of keeping and maintaining records
- Strong organisational abilities including: time management, creative-thinking, problem-solving, multitasking, an ability to use your own initiative and to prioritise workloads to meet agreed deadlines
- Personal determination, drive and ambition to overcome obstacles, achieve challenging objectives, celebrate success and deliver excellent outcomes for children
- Ability to communicate effectively with children and young people, their families, and other professionals in a transparent and honest way
- Experience of providing customer services, with an excellent understanding of, and ability to deliver, high-quality customer care skills in an anti-discriminatory context.
- Experience of the use of ICT, including MS Word, Outlook and case record management systems

About our benefits

We are focused on creating a positive supportive environment, where you will have access to a really wide range of resources, as well as a competitive salary and all the perks to enable hybrid working. In AfC you will also have access to:

- Tailored induction sessions commencing on the date you start working for AfC
- Stable and supportive leadership
- Hybrid and mobile working (between home and work) with latest technology to facilitate this
- Local Government salary and pension scheme (LGPS or Teachers Pension)
- Holiday package upto 34 days per year with option to purchase additional leave
- Flexible working options - helping to keep a good work life balance
- A comprehensive Employee Assistance Programme
- A range of staff benefits and discounts
- An excellent learning and development offer to support your career pathway

To find out about all of the breadth of benefits of working for Achieving for Children

Important Information

**Right to work**: The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance.

**Safeguarding**: We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).



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