Client Service Assistant

2 months ago


Doncaster, United Kingdom Clemence Rogers Full time

Location: Doncaster
- Salary: Competitive Salary
- Contract Type: Permanent
- Closing: 29 April 2023
- Ref: 902529

**Key Responsibilities of a Customer Service Assistant**:

- Managing the reception area and being the first point of contact for all internal and external colleagues and visitors.
- Handling, sorting and sending all mail, as well as booking couriers for pick-ups and deliveries
- Managing the booking process for the meeting rooms, along with ensuring the meeting rooms are kept to a high standard of cleanliness
- Advise incoming visitors of health, safety, security and other related procedures relating to the centre.
- Answering all incoming phone calls and dealing with queries as quickly and efficiently as possible
- Stock control of all stationery and consumables
- Ensuring all housekeeping is carried out regularly
- Organising furniture and other associated items in line with client requirements.
- Adhering to all health and safety measures to ensue the safety and welfare of those using the facilities are met
- Recording billing or services used by clients
- Active involvement in cost control to ensure minimum wastage and cost efficiency from the services and facilities provided.
- Manage daily bookings to ensure catering and other requirements are met and delivered on time.
- 1 years of experience in a client facing service industry.
- Working on own initiative and as part of a team.
- Strong ability to problem solve, multi-task, plan and organise.
- A strong communicator with a direct and open style.
- Enthusiasm and drive with evidence of “going the extra mile” coupled with strong client focus, a flexible and resilient attitude.
- Demonstrates an understanding of the business.
- Ability to work flexible hours as required by the business.


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