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Catering Supervisor
4 months ago
Positions
- 1
Band / Grade
- CGC
Salary
- £29,435 per annum
Post Type
- Concurrent
Contract Type
- Permanent
Working Pattern
- Full Time
Leave entitlement
- Starting at 30 days per annum, pro-rata
Pension
- Civil Service Pension Scheme
Closing Date
19th March 2023 at 23:55
Interview Date(s)
- Interviews likely to be held w/c 27th March 2023.
Additional File
- House of Commons Benefits and Support (1).pdf**House of Commons**
The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system.
Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.
**Staff Benefits**
In addition to your salary, we offer an attractive range of benefits including:
- 30 days’ annual leave (increasing to 35 days after first full leave year).
- Civil Service pension with an average employer contribution of 27%.
- Access to training and development.
- Flexible working.
- Interest free season ticket loan and bicycle loan.
**Introduction**
Catering Services sit within the Customer Experience and Service Delivery team and are responsible for the efficient operation of the House of Commons catering facilities within an agreed financial framework. Catering Services at the House of Commons promotes a culture that adheres to the highest ethical standards across all areas of our business. Our commitment to excellence in all we do, combined with a desire to understand, and fulfil our guests’ requirements translates into our customer experience.
**The Role**
We are seeking an individual who is genuinely passionate about delivering the highest levels of service and creating an exceptional experience for our guests. Often incredibly busy, our venues require someone who is proactive and confident in building rapport with a variety of people.
You will assist the Front of House Manager (Restaurants & Bars) in the daily management of restaurant operations, help develop the team on site, taking responsibility for continuously improving standards and driving revenue. With a real passion for your craft and being an excellent and confident communicator, you will take a hands-on approach to your role ensuring that you and your team create memorable experiences for our guests by personalising every guest encounter with your own individual style and personality.
**Skills and Experience**
- Experience of organising and delivering hospitality service objectives within a customer-facing catering role and striving to improve the quality of service, taking account of the ever-changing dynamics of the service environment and the needs of different groups of people.
- Ability to create and maintain positive, professional, and trusting working relationships with a wide range of people within and outside the team to help get business done, demonstrating an understanding of how personal behaviour affects others.
- Experience of investigating issues, identifying, or developing options and selecting solutions to problems which occur in the role.
- Ability to prioritise tasks and a high level of organisation. Able to respond to rapidly changing circumstances at short notice and demonstrate flexibility under pressure.
- Experience of effectively leading a customer facing catering team from the front and communicating with clarity, conviction, and enthusiasm.
**Next Steps and Additional Information**
More information on the role and the full criteria can be found in the Job Description.
