Customer Assistant- Operations-through The Night

3 months ago

Shoreham by Sea, United Kingdom Marks & Spencer Full time

This is a permanent vacancy for through the night working.

Wed 21.00-08.00
Thurs 21.00-08.00
Sat 21.00-08.00

Due to the nature of this role which requires heavy lifting and operating machinery, you will need to be over 18.

PURPOSE:

- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Shoreham-by-Sea, WEST SUSSEX, ENGLAND;
Shoreham

  • Customer Assistant- Operations-through The Night

    4 months ago

    Shoreham by Sea, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant Wed 21.00-08.00 Thurs 21.00-08.00 Sat 21.00-08.00 **Key Capabilities** This is a permanent vacancy for through the night working. Wed 21.00-08.00 Thurs 21.00-08.00 Sat 21.00-08.00 Due to the nature of this role which requires heavy lifting and operating machinery, you will need to be over 18. PURPOSE: - To...

  • Customer Assistant-through The Night-foods

    3 months ago

    Shoreham by Sea, United Kingdom Marks & Spencer Full time

    Work Pattern Friday 21:00-07:00 Sunday 21:00-07:00 PURPOSE: - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across all...

  • Customer Assistant-through The Night-foods

    3 months ago

    Shoreham by Sea, United Kingdom Marks & Spencer Full time

    The base rate is £10.90 per hour plus additional £3.00 per hour unsocial premium for hours worked between 22:00pm-06:00am Work Pattern Week 1 16/7 Sun 21:00-07:00 Wed 21:00-07:00 Week 2 Mon 21:00-07:00 Tue 21:00-07:00 PURPOSE: - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of...

  • Customer Assistant-christmas-through The

    3 months ago

    Shoreham by Sea, United Kingdom M&S Full time

    **All the details** **This is a temporary vacancy for 20 hours per week.** **Saturday 21:00-08:00** **Sunday 21:00-08:00** **Due to working through the night, you will need to be over 18.** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and...

  • Customer Assistant-christmas-through The

    3 months ago

    Shoreham by Sea, United Kingdom M&S Full time

    **All the details** **This is a temporary vacancy for 30 Hours per week.** **Monday 21:00-08:00** **Tuesday 21:00-0800** **Wednesday 21:00-08:00** **Due to working through the night, you will need to be over 18.** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time...

  • Customer Assistant-Through The Night-Operations/Backstage-Shoreham

    1 month ago

    SHOREHAM-BY-SEA, United Kingdom MARKS&SPENCER Full time

    Saturday 21:00-07:00 Sunday 21:00-07:00 Monday 21:00-08:00 Tuesday 21:00-08:00 Due to the working hours we cannot accept applications for anyone under the age of 18. Base rate £12.00 p/h plus additional unsocial premium of £3.00 p/h for hours worked between 22:00-06:00 Purpose To deliver a great shopping experience for our customers, we are...

  • Customer Assistant

    1 month ago

    Shoreham-by-sea, West Sussex, United Kingdom Marks and Spencer Full time

    All the detailsThis is a through the night vacancy. Rate of pay £12 p/h + £3 additional for hours worked between 22:00-06:00. 4 day 2 days 21:00-07002days 21:00-08:00 Due to the working hours for this role we cannot accept applications for anyone under the age of 18. Purpose To deliver a great shopping experience for our customers, we are looking for...

  • Customer Assistant

    3 months ago

    Shoreham by Sea, United Kingdom Lidl Full time

    Night Shift Summary £12.00 - £13.00 per hour | [25] hour contract | shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like...

  • Customer Assistant

    3 months ago

    Shoreham by Sea, United Kingdom M&S Full time

    **All the details** **This is a temporary vacancy working through the night for 37.50 hours per week.** **Work Pattern**: **Mon 21-08** **Tues 21-08** **Wed22-08** **Thurs 22-08** **Due to the nature of this role which requires working through the night, you will need to be over 18.** **Purpose** To deliver a great shopping experience for our customers,...

  • Customer Assistant-christmas-backstage-through The

    3 months ago

    Shoreham by Sea, United Kingdom M&S Full time

    **Summary** Thursday 21:00-08:00 Friday 21:00-08:00 Saturday 21:00-08:00 **All the details** **Thursday 21:00-08:00** **Friday 21:00-08:00** **Saturday 21:00-08:00** **Base rate £10.90 p/h plus additional £3.00 p/h unsocial premium for hours worked between 22:00-06:00** **Purpose** To deliver a great shopping experience for our customers, we are...

  • Customer Assistant

    3 months ago

    Shoreham by Sea, United Kingdom M&S Full time

    **All the details** **This is a temporary vacancy, working through the night.** **Work Pattern**: **Every Thursday and Friday 21.00-08.00** **Due to the working hours for this role, you will need to be over 18.** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time...

  • Customer Assistant-Through the Night-Operations/Backstage-Shoreham

    1 month ago

    Shoreham-by-sea, West Sussex, United Kingdom Marks and Spencer Full time

    All the detailsSaturday 21:00-07:00Sunday 21:00-07:00Monday 21:00-08:00Tuesday 21:00-08:00 Due to the working hours we cannot accept applications for anyone under the age of 18. Base rate £12.00 p/h plus additional unsocial premium of £3.00 p/h for hours worked between 22:00-06:00 Purpose To deliver a great shopping experience for our customers, we are...

  • Customer Assistant

    4 months ago

    Shoreham by Sea, United Kingdom Marks & Spencer Full time

    This is a temporary role. Work Pattern: Sunday 0800-1700 Thursday 1700-2200 Friday 1700-2200 PURPOSE: - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in...

  • Customer Assistant

    4 months ago

    Shoreham by Sea, United Kingdom Marks & Spencer Full time

    WK1: Sun 0800-1700 Thu 1700-2200 Fri 1700-2200 Mon 1700-2200 Fri 1700-2200 Sat 1100-2000 This vacancy is temporary **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that...

  • Customer Assistant

    4 months ago

    Shoreham by Sea, United Kingdom Marks & Spencer Full time

    **Sunday 0800-1700** **Thursday 1700-2200** **Friday 1700-2200** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and...

  • Customer Assistant

    3 months ago

    Shoreham by Sea, United Kingdom M&S Full time

    **All the details** **This is a temporary vacancy for 8 weeks, working 19.50 per week.** **Mon - 19.00-23.00** **Tues - 18.00-00.00** **Fri - 18.00-00.00** **Sat - 18.00-22.00** **Due to the late night finishing times, you will need to be over 18.** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who...

  • Customer Assistant

    4 months ago

    Shoreham by Sea, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant Sunday 9-5 Monday 12-6 Wednesday 12-6 Thursday 12-6 Friday 12-6 Purpose To deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver...

  • Customer Assistant-lingerie

    4 months ago

    Shoreham by Sea, United Kingdom Marks & Spencer Full time

    **Sunday = 8-5** **Wednesday = 3-9** **Friday = 3-9** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across...

  • Customer Assistant-lingerie

    4 months ago

    Shoreham by Sea, United Kingdom Marks & Spencer Full time

    **Sunday = 8-5** **Tuesday = 3-9** **Thursday = 3-9** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and sell across...

  • Customer Assistant-foods-weekend Only

    3 months ago

    Shoreham by Sea, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant Saturday 11:00-07:00 Sunday 10:30-18:30 **Key Capabilities** This is a temporary vacancy for Weekend Only Saturday 11:00-07:00 Sunday 10:30-18:30 Purpose: - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores...