Customer Assistant

6 months ago

Shoreham by Sea, United Kingdom Marks & Spencer Full time

**Sunday 0800-1700**
**Thursday 1700-2200**
**Friday 1700-2200**

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Shoreham-by-Sea, WEST SUSSEX, ENGLAND;
Shoreham

  • Customer Assistant

    5 months ago

    Shoreham by Sea, United Kingdom Lidl Full time

    Night Shift Summary £12.00 - £13.00 per hour | [25] hour contract | shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like...

  • Customer Assistant

    5 months ago

    Shoreham by Sea, United Kingdom M&S Full time

    **All the details** **This is a temporary vacancy for 12 hors per week.** **Sat - 10-17** **Sun - 12 - 18:30** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the...

  • Customer Assistant

    5 months ago

    Shoreham by Sea, United Kingdom M&S Full time

    **All the details** **Monday 1900-0200** **Thursday1800-0000** **Saturday 1900-0200** **This is a temporary vacancy** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will...

  • Customer Assistant

    6 months ago

    Shoreham by Sea, United Kingdom M&S Full time

    **All the details** **This is a temporary vacancy for 8 weeks, working 16 hours per week in our In Store Cafe.** **Work Pattern**: **Weekend only** **Saturday 10:00-19:00** **Sunday 08:00-17:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing...

  • Customer Assistant

    5 months ago

    Shoreham by Sea, United Kingdom M&S Full time

    **All the details** **Monday** **Tuesday** **Saturday** **5am-12pm** **Base rate £12.00 p/h plus additional £3.00 p/h unsocial premium for hours worked between 22.00-06.00** **This vacancy is temporary** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst...

  • Customer Assistant

    5 months ago

    Shoreham by Sea, United Kingdom M&S Full time

    **All the details** **This is a temporary vacancy working through the night for 37.50 hours per week.** **Work Pattern**: **Mon 21-08** **Tues 21-08** **Wed22-08** **Thurs 22-08** **Due to the nature of this role which requires working through the night, you will need to be over 18.** **Purpose** To deliver a great shopping experience for our customers,...

  • Customer Assistant

    5 months ago

    Shoreham by Sea, United Kingdom M&S Full time

    **All the details** **This is a temporary vacancy, working through the night.** **Work Pattern**: **Every Thursday and Friday 21.00-08.00** **Due to the working hours for this role, you will need to be over 18.** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time...

  • Customer Assistant

    5 months ago

    Shoreham by Sea, United Kingdom M&S Full time

    **All the details** **Mon 18:00 - 02:00** **Wed 18:00 - 02:00** **Sat 18:00 - 02:00** **Base rate £12.00 p/h + additional £ 3.00 p/h Unsocial Premium for hours worked between 22.00 to 06.00** **This is a Temporary Vacancy** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before...

  • Customer Assistant

    5 months ago

    Shoreham by Sea, United Kingdom M&S Full time

    **All the details** **This is a temporary vacancy for 8 weeks, working 19.50 per week.** **Mon - 19.00-23.00** **Tues - 18.00-00.00** **Fri - 18.00-00.00** **Sat - 18.00-22.00** **Due to the late night finishing times, you will need to be over 18.** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who...

  • Customer Assistant

    6 months ago

    Shoreham by Sea, United Kingdom M&S Full time

    **All the details** **Sunday 0700-1100** **monday 1900-2300** **Base rate £12.00 p/h plus additional unsocial premium for hours worked between 22:00-06:00** **This is a temporary vacancy** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and...

  • Customer Assistant

    6 months ago

    Shoreham by Sea, United Kingdom M&S Full time

    **All the details** **sun 0700-11** **mon 0500-0900** **tues 0500-0900** **Base rate £12.00 p/h plus additional £3.00 p/h unsocial premium for hours worked between 22:00-06:00** **This is a temporary vacancy** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time...

  • Customer Assistant

    6 months ago

    Shoreham by Sea, United Kingdom M&S Full time

    **All the details** **Wed 2100-0800** **thurs 2100-0800** **fri 2100-0800** **Base rate £12.00 p/h plus additional £3.00 p/h for hours worked between 22:00-06:00** **This vacancy is temporary** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst...

  • Customer Assistant

    6 months ago

    Shoreham by Sea, United Kingdom M&S Full time

    **All the details** **Tues 2100-0700** **Wed 2100-0700** **Thur 2100-0800** **Fri 2100-0800** **Base rate £12.00 p/h plus additional £3.00 unsocial premium for hours worked between 22:00-06:00** **This vacancy is temporary** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before...

  • Customer Assistant

    5 months ago

    Shoreham by Sea, United Kingdom M&S Full time

    **All the details** **This is a temporary vacancy for 8 weeks, working 32 hours per week.** **Wk 1 -** **Tues - 10 - 19** **Weds - 10-19** **Fri - 10 - 19** **Sat - 10 - 19** **Wk 2 -** **Sun - 8 - 17** **Mon - 10 - 19** **Thurs - 10- 19** **Fri - 10 - 19** **Purpose** To deliver a great shopping experience for our customers, we are looking for...

  • Customer Assistant

    5 months ago

    Shoreham by Sea, United Kingdom M&S Full time

    **All the details** **Tue 22:00-08:00** **Wed 22:00-08:00** **Thurs 22:00-08:00** **Fri 22:00-08:00** **Base rate £12.00 p/h plus additional £3.00 p/h unsocial premium for hours worked between 22:00-06:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time...

  • Customer Assistant

    6 months ago

    Shoreham by Sea, United Kingdom Marks & Spencer Full time

    WK1: Sun 0800-1700 Thu 1700-2200 Fri 1700-2200 Mon 1700-2200 Fri 1700-2200 Sat 1100-2000 This vacancy is temporary **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that...

  • Customer Assistant

    6 months ago

    Shoreham by Sea, United Kingdom Marks & Spencer Full time

    This is a temporary role. Work Pattern: Sunday 0800-1700 Thursday 1700-2200 Friday 1700-2200 PURPOSE: - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in...

  • Customer Service Support Assistant

    2 days ago

    Shoreham-by-Sea, West Sussex, United Kingdom Compass UK & Ireland Full time

    Are you passionate about delivering exceptional customer experiences?We're looking for a part-time Customer Services Assistant to join our friendly and passionate team at Compass UK & Ireland.You'll contribute to a fast-paced environment, working closely with colleagues to provide outstanding service to our customers.Key Responsibilities:Provide exceptional...

  • School Customer Service Assistant

    2 weeks ago

    Shoreham-By-Sea, United Kingdom Compass UK & Ireland Full time

    Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Chartwells on a part time basis, contracted to 12.5 hours per week.As a Customer Services Assistant, you will contribute to a passionate and friendly team...

  • Customer Assistant

    6 months ago

    Shoreham by Sea, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant Sunday 9-5 Monday 12-6 Wednesday 12-6 Thursday 12-6 Friday 12-6 Purpose To deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver...