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Supervisor

2 months ago

Telford, United Kingdom Flip Out UK Full time

We are Flip Out We are the UK’s biggest and best adventure park company We are now recruiting for Court Supervisors to join our BRAND NEW team in Telford.

Job Purpose

We are looking for a charismatic, engaging, guest focused supervisor to help lead our brand new team to success This is a role like no other, working across all areas of our new adventure park from reception, to arcades, to soft play and much more We are looking for supervisors that are flexible when it comes to shift patterns. You will be leading our arena team to ensure our guests have the best possible experience Reporting to the duty manager and general management team, you will have a very varied role with us

Typical duties:

- Ensuring our team members are set up ready for the day
- Being the contact for team members for escalations
- Engaging with our guests, creating unforgettable experiences one guest at a time.
- Completing health and safety checklists
- Communicating with guests across the park
- Maintaining high levels of FUN for everyone
- Enforcing rules across the park
- Dealing with and resolving complaints
- Working across all areas of the park from our cafe to reception to soft play and even children's parties
- Upselling various packages and add-ons to guests
- Conducting Health & Safety briefings
- Coordinate clearing areas when sessions expire
- Completing incident reports
- Completing opening and closing duties
- And more

So who do we look for
- We like bubbly, positive, enthusiastic people who are great at interacting with both children and adults.
- Someone with a can-do, go-getter attitude
- People who lead from the front and will be a role model to our team members.
- Great communication and problem solving skills
- Good Health & Safety knowledge
- Ability to work in a fast-paced active environment
- Ability to work under pressure
- Previous supervisor/team management experience would be a huge plus
- Available to work full or part time across weekdays and weekends.

Working Conditions

We are looking for part-time and full-time court supervisors to join us on a zero hour contract covering weekdays and weekends.

Our parks are large in scale and as such a degree of good fitness is essential as you will work your way around the park dealing with many matters on a day to day basis with the ability to stabilise yourself on our trampolines should you be required to and be required to stand for extended periods of time.

Rates of Pay & Benefits

£10.92 per hour

We have a portal offering huge discounts across the largest retailers and offering cashback too We have an employee assistance programme where support is available 24 hours a day to help our team with any issues that may be facing. Recognition is massive for us and we regularly have cash and voucher incentives available for our top performers. We rigorously look to develop our team and promote within - there are tonnes of progression opportunities across the business. We have lots to offer for your families too (we wouldn’t be a family entertainment business otherwise) The list goes on

Equality, Diversity & Inclusion

At Flip Out, we are the biggest and best adventure park company across the UK. We are committed to creating unforgettable experiences, that includes our employees too (in the best flipping way possible) We thrive on creating the biggest and best diverse workforce, where everyone can come together and have fun and maybe even learn a flip or two. We are committed to offering equal employment opportunities to all, regardless of ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

**Job Types**: Part-time, Permanent
Part-time hours: 0-40 per week

**Salary**: £10.92 per hour

**Benefits**:

- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability
- Weekends only

Application question(s):

- What is your shift availability each week?
- How many hours would you be looking for each week?
- If successful, would you be available on Monday 17th April or Thursday 20th April for an interview? Please state which day works best for you.

**Experience**:

- Supervising: 1 year (preferred)
- Leisure: 1 year (preferred)

Work Location: One location