Fmcg Customer Experience Manager

2 weeks ago


Preston, United Kingdom Page Personnel Secretarial & Business Support Full time

A fantastic opportunity has arisen for an FMCG Customer Experience Manager to join a global business to customer service activities for both UK and international customers.

**Client Details**

Our client, based near Preston, is a well known FMCG brand. Due to continued growth, they are looking for an FMCG Customer Experience Manager to lead and develop the customer service team, working closely as part of the customer service and logistics team

**Description**

Duties of the FMCG Customer Experience Manager will be/have:

- Understand key customer requirements and culture so as to develop opportunities for improved service and/or reduced cost to serve.
- Management and development of the Customer Service Team Leads
- Providing operational guidance and support to ensure an efficient order cycle is maintained - including capturing, processing and fulfilling all orders and deliveries within any agreed load sizes or timescales with customers.
- Resolve any escalated operational issues internally and with the Customer; anticipate and prevent future problems.
- Work closely with external customer contacts to ensure that a solid relationship is achieved and maintained through both periods of good and poor customer service.
- Seek to proactively improve service delivery and make both parties supply chains more efficient - Internal Projects
- At times of poor service take the lead to ensure issues are proactively and well explained to the customer with a clear communication of resolution timings and next steps
- Be the main contact point for the Sales Account Directors for customer service issues.

**Profile**
- Proven success in a customer-facing role ideally gained within a manufacturing or third party logistics environment
- SAP experience
- Strong leadership and management skills.
- Customer focused.
- Ability to build relationships at all levels.
- Stakeholder management.
- Strong influencing and negotiation skills.
- Results driven.
- Commercially aware.
- Resilient and flexible

**Job Offer**

The salary on offer is £50k - £55k

Company bonus and competitive benefits package

Working pattern: Mainly office based

12 month FTC with potential for a permanent role



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