Trainee Customer Service Consultant

5 months ago


Exeter, United Kingdom Embrace Financial Services Full time

Job Profile:
Embrace Financial Services, which has existed in Exeter since 1989 have an exciting opportunity for **a Trainee Customer Service Consultant** to join our busy City Centre office.

**Working at Embrace Financial Services as a Customer Service Consultant, you will receive**
- Annual salary of £19,000 - £21,000
- 20 days holiday (plus bank holidays) Holiday entitlement increases by 1 day per full calendar year of service up to a maximum of 25)
- The opportunity to work Hybrid after successful completion of probation. Hybrid working will be 3 days in the office in Exeter, 2 days home working.
- Numerous employee benefits which include a company pension scheme, share buying and saving schemes along with several additional employee discounts.

**In the role of a Customer Service Consultant, you will be responsible for;**
- Effectively manage Financial Consultants tracking pipeline and proactively chase parties in order to provide appropriate updates.
- Ensure all customer information if recorded accurately on all systems
- Meet agreed individual targets and work towards team goals
- Maintain and develop customer relationships
- Comply with all legislation, company standards and procedures

**In order to do this, you will need to display the following skills and atributes;**
- Delivering results
- Excellent customer service skills
- Problem Solving
- Team Working
- Effective communication
- Adherence to processes and service standards
- Knowledge and/or understanding of Insurance /Mortgages/ Financial Services / Estate Agency
- Good Oral Communication Skills / Excellent Telephone Manner
- Broad IT Experience

**Addtional Information**
- 37.5 hour contract per week. Team covers the hours between 08.30 am to 17:30 pm Monday to Friday. (One week 08:30am - 17:00pm the next week 09:00am - 17:30pm)
- Dress code - smart casual with dress down Fridays
- The opportunity to work Hybrid after successful completion of probation. Hybrid working will be 3 days in the office in Exeter, 2 days home working.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on your background or needs, if you require any adjustments to make the recruitment process easier please let us know.



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