Motor Claims Handler

About Us:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

Overview:
**Motor Claims Adjuster - Level 4**
- Based in our Tamworth office, the purpose of this role is to investigate insurance claims to determine the extent of liability on behalf on the client. The role will involve examining the damages to people and property (homes, vehicles and offices), as well as communicating with third parties to determine the amount of money owed. You will be managing the own damage and Third Party repair process from beginning to end. _

**Responsibilities**:

- Review and record claims on our in-house system within product standards, check policy coverage and allocate appropriate codes and reserves.
- Make liability enquiries, in accordance with Adjuster’s Manual, using most appropriate method (phone, correspondence, field visit).
- Evaluate quantum by gathering relevant evidence, adjusting reserves in accordance with GB realistic reserving philosophy.
- Clearly explain decisions on liability, negotiating settlement within authority level where appropriate.
- Respond to all written and phone enquiries clearly, courteously and promptly.
- Review claims regularly using diary system to ensure accurate reserves and timely closure.
- Develop relationships with clients by providing a friendly, efficient service.
- Liaise with and control own solicitors to ensure cases not abandoned to them.
- Assist in general office administration (eg post, printing, order supplies, maintaining equipment) to ensure smooth running of office.
- Comply with all Gallagher Bassett and office procedures.
- Actively participate in Gallagher Bassett training programme.

Qualifications:

- Ability to verify and analyse coverage of adjuster level claims with moderate supervisor oversight.
- Ability to investigate adjuster level claims, build rapport with involved parties and establish facts of the case sufficient to support claims strategy with moderate supervisor oversight.
- Determining liability/compensability on adjuster level claims.
- Create and execute a proactive resolution strategy utilizing the facts gathered during the investigation of adjuster level claims.
- Establishes ultimate probable reserve as information comes available, reviewing and pro-actively managing on diary as evidenced in Claim Notes, under limited supervision. Ability to refer and ensure quality and timely carrier reporting.
- Thorough understanding of the litigation process. Early identification of the probability of settlement with moderate supervision.
- Recognise and proactively pursue resolution opportunities of adjuster level claims, including creative alternatives to typical resolutions, at the earliest point to deliver optimal outcome with moderate supervision.
- Recognise and proactively pursue recovery opportunities on adjuster level claims at earliest point.
- Demonstrates the ability to communicate in a complete, concise and logical manner. Supervisor input needed for complex or difficult situations.
- Demonstrates ability to prepare and present adjuster level claims while showing confidence and poise.
- Ability to build strong, effective relationships with clients/carriers/brokers through active listening and close adherence to their priorities, style and Service Instructions. Makes suggestions to solve problems.

**Why Gallagher Bassett?**

As the premier multiline claims services provider in the world we help people, companies and organisations around the globe improve their claims experience. Gallagher Bassett are a Third Party Administrator, providing claims and risk management services on behalf of our clients within the Commercial and Local Authority Sectors.

**What can Gallagher Bassett offer you?**
- Fully funded Qualifications, and Learning and Development Courses
- 25 Days Annual Leave, Plus Bank Holidays
- Pension Package
- Subsidised Gym Membership
- Life Assurance
- Group Income Protection
- Season Ticket Loans
- Gallagher Benefits Choice Portal
- Employee Stock Purchase Plan

Additional Information:
**Gallagher is Disability Confident Committed.** We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Our employing entity, Arthur J. Gallagh