Customer Service Advisor

2 months ago


Cwmbran, United Kingdom Hempel Full time

Customer Care Representative

(Part-time working over 5 days, 10am to 3pm)

An exciting role within our Customer Care Team. You’ll be in frequent contact with customers from a dynamic office environment.

At Hempel we have business in mind and people at heart. We always work together to influence our road ahead. We want you to be part of our growth journey and of a great, global family.

We´re proudly owned by the Hempel Foundation, a corporate foundation that supports good causes around the globe, with specific focus on education of children in need, research into sustainable coatings technology and protecting the planets’ biodiversity.

Start your journey with us.

Within this role you will be in direct contact with our customers. You will work with the team to support our customers and provide a great service. Responding to orders, entering in the orders to our ERP system, coordinating and communicating any changes pertaining to the order, invoicing the customer and finally you will be supporting our sales team.

Role responsibilities;
- Respond and act quickly in answering enquiries from both our customers and the sales team
- Maintain good levels of communication / support and continue to build customer relations
- Maintain a consistent contact with sales representatives and customers while providing updates to various enquiries.
- Respond to customers and colleagues in a timely manner to ensure a high level of customer service and attention.
- Handle customer orders and respond to customers enquires in direct communication by e mail, fax and phone.
- Receive the order from customers and then accurately enter the order into ERP system
- Liaise with logistics department in order to ensure customer orders are completed and being shipped timely and accurately.
- Create invoice for customer’s order
- Ensure customer invoices are completed and closed out on a daily basis
- Fluency in English
- Previous experience in a Customer Service role
- Working Knowledge in excel skills including Microsoft Office package, CRM and D365 or other ERP system

LI-HYBRID

Join a fast paced and exciting work environment

Your role will place you in a fast paced environment, where teamwork, communication and responsibility will be essential. In exchange we offer a variety of global career possibilities and many cross functional and cross cultural working relationships. We strive to create the right conditions for personal and professional development.

Application and further information

Application due

2023-01-16

Seniority Level

Entry level

Job Functions

Administrative, Customer Service

Industry

Chemicals
- Across the globe, Hempel’s coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity._



  • Cwmbran, United Kingdom Raytheon Professional Services Full time

    As an Apprentice Service Advisor you will provide essential support and customer service to your customers both internal and external to your Dealership. This role would be ideal for anyone who has a passion for Honda, its products and wants a career in a fast paced, customer focussed environment. Training will be provided in the Dealership and at the Honda...

  • Customer Advisor

    1 week ago


    Cwmbran, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Decor Department** **Part time - 18.75 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Cwmbran** We believe anyone can improve their home to make life better. Every day, we give our millions of customers...

  • Customer Advisor

    1 day ago


    Cwmbran, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Building/ Hardware** **Part time - 20 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Cwmbran** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...


  • Cwmbran, United Kingdom HollyField Personnel Full time

    **Customer Service Administrator** £24,464.88 **Job Type**: Temporary to Permanent, Full Time Location: Cwmbran, Wales, NP44 Hours: Monday to Friday, 8:30 am - 5.00 pm - Training: 2 weeks training in Tamworth, Staffordshire - all expenses paid for!_ - Please note: a DBS Check will be undertaken during first 2 weeks of employment_ **What our client...

  • Customer Advisor

    3 weeks ago


    Cwmbran, United Kingdom B&Q Full time

    **About the role** **Part time - 20 hours per week - **3 Month fixed term contract** **Shifts available: Monday - Sunday, 6.00am - 9.00pm** **£10.10 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join...

  • Customer Advisor

    2 weeks ago


    Cwmbran, United Kingdom B&Q Full time

    **About the role** **Part time - 20 hours per week - **Permanent** **Shifts available: Monday - Sunday, 7.00am - 8.00pm** **£10.10 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer...


  • Cwmbran, United Kingdom GoGroopie Full time

    **Customer Support Agent | Cwmbran** GoGroopie, a leading online marketplace specialising in discounted goods, services, and travel packages, has emerged as one of the UK's largest e-commerce platforms since its inception in 2011. As we continue to expand, we are seeking dedicated customer service professionals to join our dynamic team based in Cwmbran,...


  • Cwmbran, United Kingdom Evolve Home Energy Solutions Full time

    **About Evolve** Our mission is to provide affordable warmth solutions to households across the UK, with an excellent customer experience at the heart of everything we do. Driven by our enthusiasm and professionalism, we aim for our clients to return to us and recommend us to others. With extensive experience in providing insulation, heating and home...

  • Sales Advisor

    2 days ago


    Cwmbran, United Kingdom River Island Full time

    **Description**: This sales advisor position is an 8 hours plus permanent role after 3 month temporary contract. You will need to be fully flexible both days and times between Monday to Sunday hours between 8:30am until 18:00pm. You must have a can do attitude and great customer service skills. **Key Responsibilities**: Serving customers Helping out on...


  • Cwmbran, United Kingdom Unify Brand Partnerships Ltd Full time

    **Our Company** Unify Brand Partnerships are a sport, outdoor and lifestyle fashion agency with a diverse and impressive portfolio of leading global brands. We have successfully established ourselves as one of the top multi-category brand and distribution specialists in the UK & Ireland. Our brands include 2XU, Feetures, Reef, Teva, Cotopaxi, Rumpl, and...


  • Cwmbran, United Kingdom Unify Brand Partnerships Ltd Full time

    **Our Company** Unify Brand Partnerships are a sport, outdoor and lifestyle fashion agency with a diverse and impressive portfolio of leading global brands. We have successfully established ourselves as one of the top multi-category brand and distribution specialists in the UK & Ireland. Our brands include 2XU, Feetures, Reef, Teva, Cotopaxi, Rumpl, and...

  • HR Advisor

    1 week ago


    Cwmbran, United Kingdom Aneurin Bevan University Health Board Full time

    The HR Advisor will assist and support Managers in providing a high standard HR Service across the Health Board. Although based at Llanfrechfa Grange the HR Advisor will be expected to cover and attend other Health Board sites. The post holder will work autonomously and manage their own time in ensuring that priority is allocated to unforeseen matters of...

  • HR Advisor

    1 week ago


    Cwmbran, United Kingdom Aneurin Bevan University Health Board Full time

    The HR Advisor will assist and support Managers in providing a high standard HR Service across the Health Board. Although based at Llanfrechfa Grange the HR Advisor will be expected to cover and attend other Health Board sites. The post holder will work autonomously and manage their own time in ensuring that priority is allocated to unforeseen matters of...

  • Sales Advisor

    1 month ago


    Cwmbran, United Kingdom New Look Full time

    Sales Advisor - Permanent- Cwmbran- 4 hoursAbout Us At New Look we all stand by our brand values; keep it simple, be brave, think customer, act with pace and take responsibility - That’s the New Look way! In 1969 New Look contributed to fast fashion and things are about to get even faster. We’re a team united with a clear purpose - to be the most loved...

  • Showroom Advisor

    1 week ago


    Cwmbran, United Kingdom B&Q Full time

    **About the role** **Showroom Advisor** **Part time - 25 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£11.60 per hour** **B&Q Cwmbran** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to...

  • Coating Advisor

    14 hours ago


    Cwmbran, United Kingdom Hempel Full time

    We are looking for a strong and approachable technical expert for delivering an excellent customer experience! Join our Hempel Family. Bring our Hempel products to peak performance Working with our direct customers you will strive to understand their needs, their challenges and provide services that support and strengthen our coating solutions and create...

  • Retail Advisor

    3 weeks ago


    Cwmbran, United Kingdom EE Full time

    Retail Advisor **Job Req ID**:26205**Posting Date**:13 Nov 2023**Function**:EE Retail**Location**:Cwmbran (R516), Cwmbran, United Kingdom**Salary**:£11.57 p/h plus 20% on target commission**Working hours: 22** **It’s time to look to the future.** We want our people to see their potential at work. That’s why being a Retail Customer Advisor at EE means...


  • Cwmbran, United Kingdom Bron Afon Full time

    Health and Safety Advisor Starting Salary: £32,167 Location Cwmbran This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST. The Vacancy Are you an experienced Health and Safety Advisor who has achieved a recognised qualification? Do you enjoy the challenge of being an expert advisor supporting, coaching and guiding...


  • Cwmbran, United Kingdom Bron Afon Full time

    Health and Safety Advisor Starting Salary: £32,167 Location Cwmbran This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST. The Vacancy Are you an experienced Health and Safety Advisor who has achieved a recognised qualification? Do you enjoy the challenge of being an expert advisor supporting, coaching and guiding...

  • HR Advisor

    1 week ago


    Cwmbran, United Kingdom Aneurin Bevan University Health Board Full time

    Job summary The HR Advisor will assist and support Managers in providing a high standard HR Service across the Health Board. Although based at Llanfrechfa Grange the HR Advisor will be expected to cover and attend other Health Board sites. The post holder will work autonomously and manage their own time in ensuring that priority is allocated to...