Team Leader
6 months ago
Job description
Team Leader
A key role in the organisation, our Team Leaders manage and oversee the advice work force made up of volunteers and paid staff.
This is a middle management role that primarily supports the effective delivery and the quality of our services.
Team Leaders line manage and develop their own team of paid advice staff and volunteers and support them in the delivery of high quality advice. Team Leaders have responsibility for the office location in which they are based and ensure offices are well equipped and running smoothly.
As a Team Leader, you will receive comprehensive training and support to achieve the required standard of technical knowledge in the organisation's principal areas of advice. You will work alongside seven other Team Leaders who are based in various locations across our four districts and supervise advice workers onsite and remotely across the organisation through Microsoft Teams.
This a challenging, varied and fast paced role but also hugely rewarding, and a fantastic opportunity to gain a wealth of knowledge and grow as a manager. It will require someone with dedication and commitment to their own professional development and who shares the values of the Citizens Advice service.
What will you do as a Team Leader?
- Have a commitment to the aims, principles and policies of the charity.
- Coordinate and lead the day-to-day delivery of our advice sessions and services.
- Coach and mentor trainee and developing advisers.
- Support the delivery of high quality advice through robust checking and reviewing processes and provide technical supervision to our advice workforce in line with AQS requirements.
- Oversee the day-to-day running of your designated office.
- Train to become a specialist in your lead area.
- Recruit and line manage a team of volunteers.
- Line management and support of paid staff working on funded services to meet objectives and stakeholder requirements.
- Record accurate case notes and other statistical information that the organisation requires, using our client management system.
- Keep up to date with policies and procedures relevant to the role and undertake appropriate training.
- Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the role.
Who we’re looking for
We are looking for a motivated professional who is passionate about developing themselves and others and who shares the organisations values.
You’ll need to be able to demonstrate commitment to the aims and policies of the Citizens Advice service and comply with all Citizens Advice information assurance guidelines.
The essential skills we’re looking for:
- A good communicator and motivator, with strong written and verbal communication skills.
- Someone with the ability to give feedback objectively and sensitively, and a willingness to challenge constructively.
- Someone who can monitor and maintain own standards and training needs, and those of a team, with a passion for continuous professional development.
- Demonstrable understanding of the issues affecting society and their implications for clients and service provision.
- Understanding of the differences of managing paid staff and volunteers.
- Excellent IT skills, with experience of navigating multiple platforms and adapting to changing systems and ability to support others with IT issues.
- Experience of working with people in a supportive role and managing complex needs of customers/clients.
- An understanding of the welfare benefits and housing/homelessness systems.
Desirable:
- Experience of supervision and monitoring of advice work and maintaining casework systems and procedures.
- Experience of working in the charitable/third sector and/or working with groups of volunteers.
REF-211 979
-
Team Leader
6 months ago
Okehampton, United Kingdom Landmarc Support Services Full timeJob Introduction Landmarc Support Services are currently have an exciting opportunity for a Team Leader to join the team at Okehampton Training Camp in Devon. As the Team Leader you will be responsible for managing a team of operatives dedicated to Estate Management and service delivery. Typical tasks conducted by the team include; cleaning to a set of...
-
Team Leader
6 months ago
Okehampton, United Kingdom Landmarc Support Services Full timeJob Introduction **Landmarc support services are currently seeking to recruit a Team Leader at Okehampton Training Camp, Devon.** As the Team Leader you will be responsible for managing a team of operatives dedicated to Estate maintenance. Typical tasks conducted by the team include grounds maintenance, preparing military ranges and training areas for use...
-
Team Leader
4 weeks ago
Okehampton, United Kingdom Fusion Lifestyle Full timeTeam Leader - OkehamptonWe are now hiring Team Leaders at Parklands Are you looking to develop in your Leisure Career? Do you have transferable skills and are you looking to work in a rewarding industry that brings health and wellbeing to your community? Then we have the role for you! Who We Are: Fusion Lifestyle has the mission to...
-
Grounds Maitenance Team Leader-okehampton
6 months ago
Okehampton, United Kingdom Interaction Recruitment Full timeGrounds Maintenance Team Leader - Okehampton - Rate £13.00 per hour PAYE plus Holiday-Van perks We are currently in Search for an Experienced Grounds Maintenance Team Leader covering across the South-west but would report to the Main Depot in Okehampton for a respectable Landscape gardening Main Contractor. Main Duties -, to look after a Small team 1-2...
-
Aspiring Residential Care Leader
3 weeks ago
Okehampton, Devon, United Kingdom Proud to Care Devon Full timeAbout UsProud to Care Devon is a leading provider of children's services, dedicated to making a positive impact on the lives of young people.Job DescriptionWe are seeking an experienced and compassionate Residential Team Leader to join our team in Okehampton. As a key member of our residential care team, you will play a vital role in ensuring the well-being...
-
Culinary Leader for Defence
2 weeks ago
Okehampton, Devon, United Kingdom Compass UK & Ireland Full timeWe are seeking a highly skilled Culinary Leader to join our team at Compass UK & Ireland, where you will have the opportunity to create exceptional food experiences for Defence on a full-time basis.About UsCompass UK & Ireland is a leading provider of food and support services to Defence, Government, and Energy sectors. We support over 250 UK military...
-
Okehampton, Devon, United Kingdom Boots Opticians Full timeOur Commitment to Excellence:At Boots Opticians, we're passionate about delivering exceptional customer care and innovative healthcare services.As a Pharmacy Technician, you'll have the opportunity to make a real difference in the lives of our customers by providing accurate and efficient dispensing services.Salary: £26,000 - £32,000 per annum, depending...
-
Distinguished Restaurant Leader
2 weeks ago
Okehampton, Devon, United Kingdom Ginger Recruitment Services Limited Full timeRestaurant ManagerWe are excited to offer a unique opportunity for a dedicated Restaurant Manager to join the team at a renowned pub restaurant located within the stunning expanse of Dartmoor National Park.Key Responsibilities:Lead a team of restaurant professionals to deliver excellent customer service and high-quality food.Manage the day-to-day operations...
-
Financial Operations Leader
3 weeks ago
Okehampton, Devon, United Kingdom Bennett and Game Recruitment LTD Full timeBennett and Game Recruitment LTD is seeking a highly skilled Accountancy Practice Manager to join their friendly and welcoming team in the South West of England.This is a part-time position (20-25 hours per week) that requires a suitable commute to the Okehampton office.The successful candidate will have experience managing workloads, meeting deadlines, and...
-
Business Development Leader
2 weeks ago
Okehampton, Devon, United Kingdom Rise Technical Recruitment Limited Full timeRise Technical Recruitment Limited is seeking a highly skilled Business Development Executive to join our global team.About the RoleThis exciting opportunity offers a chance to leverage your sales experience and background in the Marine industry to drive business growth and expansion.You will work closely with Senior Sales Professionals to identify new...
-
Innovative Maths Tutor Leader
3 weeks ago
Okehampton, Devon, United Kingdom Pick for Britain Full timeJoin Our Maths Education Team in OkehamptonPick for Britain seeks a highly skilled Maths teacher to contribute to our educational mission in Okehampton. This opportunity includes designing and delivering maths lessons that cater to the needs of secondary-level students. Main Responsibilities:Designing and implementing maths lessons that meet the KS3 and KS4...
-
Burger King Supervisor
6 months ago
Okehampton, United Kingdom EG Group Full time**Role**: Burger King Supervisor **Location**: Okehampton, EX20 4LY **Hours**: Part Time / Full-Time Hours Available / Permanent **Hourly Rate**: £11.15 per hour **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Shift Leader / Supervisor who can lead, inspire and motivate a team to join our welcoming...
-
Accountancy Practice Manager
3 weeks ago
Okehampton, Devon, United Kingdom Bennett and Game Recruitment LTD Full timeA Financial Operations Leader is required to manage the workload for an accountancy practice team.This part-time role, located in the South West of England, involves planning and ensuring that monthly targets are met. Preparation of statutory accounts and corporation tax returns are key responsibilities.The ideal candidate will have previous experience...
-
Business Development
2 months ago
Okehampton, United Kingdom CV-Library Full timeBusiness Development Executive (Marine) UK-based £30,000-£40,000 + Progression + Pro Rata Available + Training + 33 Days Holiday + 5% Matched Pension + Package + Global Travel Excellent opportunity for a Business Development Executive form a Marine background to join an industry leading business offering the chance to travel to global...
-
Health Safety Environment Director
2 weeks ago
Okehampton, Devon, United Kingdom Rise Technical Recruitment Limited Full timeRise Technical Recruitment Limited is seeking a highly experienced Safety and Environmental Manager to join our team. As a key member of our QHSE department, you will be responsible for leading and overseeing all Quality, Health, Safety and Environmental (QHSE) initiatives within our company and its offshore marine operations.About the RoleThis is a...
-
QHSE Senior Group Executive Lead
2 weeks ago
Okehampton, Devon, United Kingdom Rise Technical Recruitment Limited Full timeJob Opportunity:Senior QHSE ProfessionalIn this exciting role, you will have the chance to work with a leading industry business that prioritizes excellence in Quality, Health, Safety, and Environment.About the Job:You will be based in Okehampton, initially working on-site before transitioning to a hybrid schedule.This is an excellent opportunity for a...
-
Washroom Service Driver
6 months ago
Okehampton, United Kingdom South West Hygiene Full time**Hours** - 45 hours per week including a paid 1/2 hour lunch break; Monday to Friday (start / finish times flexible). **Benefits** - £12.00 per hour + bonus. - Monday to Friday only, no weekends or Bank Holidays. - Uniform provided. - Vehicle provided - Hours paid from leaving home to getting home (no commuting cost). - £50 per month attendance bonus...
-
Okehampton, Devon, United Kingdom Rise Technical Recruitment Limited Full timeCompany OverviewRise Technical Recruitment Limited is delighted to present an exceptional opportunity for a skilled QHSE professional to join our industry-leading client, a global leader in the field.Salary and BenefitsThe successful candidate can expect a highly competitive salary of £52,500 per annum, complemented by excellent benefits including 33...
-
Registered Manager
3 weeks ago
Okehampton, United Kingdom CV-Library Full timeAre you an experienced leader passionate about shaping a new service and supporting vulnerable children? Our client, an established and highly respected provider of residential childcare, is seeking a Registered Manager for their brand new 6-bed home in Okehampton, specialising in Emotional and Behavioural Difficulties (EBD). This service will provide vital...
-
Registered Manager
2 weeks ago
Okehampton, United Kingdom Elephant Recruitment Group Full timeAre you an experienced leader passionate about shaping a new service and supporting vulnerable children? Our client, an established and highly respected provider of residential childcare, is seeking a Registered Manager for their brand new 6-bed home in Okehampton, specialising in Emotional and Behavioural Difficulties (EBD). This service will provide vital...