Team Leader

3 months ago

Glasgow, United Kingdom University of Glasgow Full time

**Job Purpose**

**Main Duties and Responsibilities**
1. Provide high-quality and wide-ranging administrative support to the Programmes Manager, including support for complex planning and scheduling of key activities, detailed knowledge of governance and ability to interpret and provide guidance on university and school policy.
2. Provide line management support to a team of programmes administrators and programmes assistants to enable effective management of workload, performance and development review and support staff well-being.
3. Act as an escalation point for Programmes Assistants and Administrators, resolving issues without the need for further escalation.
4. Contribute to a culture of continuous improvement through identification and facilitation of training opportunities across Learning and Teaching operations.
5. Responsible for identifying and making recommendations on improvements to enhance the efficiency of the service provision; contributing to a culture of continuous improvement.
7. In partnership with key academic and professional services colleagues, develop, design and implement School policies and procedures ensuring compliance with university regulations.
9. Manage procedural aspects of the student experience including handbooks, Moodle (VLE), student representation and Staff Student Liaison Committees.
10. Interrogate, manipulate and interpret complex data to create actionable insights, using the results to inform high quality decision-making across the School’s learning and teaching administrative workstream.
11. Responsible for a cross school key operational activity based on the current needs of the School and the Learning and Teaching strategy.
12. Exercise empathy, initiative, and judgement, proactively managing relationships with both internal and external stakeholders to create an adaptive customer experience.
13. Undertake other duties as assigned by the Programmes Manager.

**Knowledge, Qualifications, Skills and Experience**

**Knowledge/Qualifications**

**Essential**
A1 Ability to demonstrate the competencies required to undertake the duties associated with this post, having acquired the necessary knowledge and skills in a similar role, or:

A2 Scottish Credit and Qualification Framework level 8 (Scottish Vocational Qualification level 4, Higher National Diploma) or equivalent, and experience of personal development in a similar role.

**Desirable**
B1 Process Improvement or Project Management experience
B2 Knowledge of other University software packages (Moodle, Qlikview, MyCampus, CMIS.)
B3 Knowledge of Further/Higher Education policies and procedures.

**Skills**

**Essential**
C1 Excellent organisational and planning skills with the ability to use own initiative and exercise independent judgement under pressure in order to meet tight deadlines.
C2 Ability to positively affect/influence the performance and motivation of others
C3 Effective communication and influencing skills, both verbal and written, to interact and collaborate effectively with a range of stakeholders including diverse functional areas and cultures.
C4 Ability to quickly embrace and learn new concepts, techniques or methodologies.
C5 Ability to handle confidential and sensitive matters with absolute discretion.
C6 Ability to work closely with, and influence, senior and external stakeholders.
- based approaches to decision making and process improvements.
C10 Personal style compatible and consistent with University Values and Glasgow Professional Behavioural Framework.

**Experience**

**Essential**
E1 Relevant experience in a similar role
E2 Proven line management and supervisory skills
E3 Proven ability to develop and provide strong customer service to a range of stakeholders.
E4 Providing reliable, high-quality guidance and advice in area of expertise.

**Desirable**
F1 Experience of clerking committees
F2 Experience of working with students in an FE or HE environment

**Terms and Conditions**
Salary will be Grade 6, £31,502 - £35,308 per annum.
This post is full time (35 hours per week) and open ended.
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
3 A flexible approach to working.

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