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Service Advisor

3 months ago

Aberdeen, United Kingdom John Clark Motor Group Full time

**Service Advisor - Aberdeen**

A fantastic opportunity has arisen to work at **VW Clark Commercials** in **Aberdeen as a Service Advisor**

**Do you have what it takes to work in a highly demanding customer focused role? **Are you confident and motivated to provide a high level of customer satisfaction? This is a critical customer focused role which demands the highest levels of professionalism and customer care.

**The Role as Service Advisor**
- Evaluate customer needs on servicing or repair requirements, in line with Vehicle Health Checks
- Ensure the customer is aware of all applicable costs and the progress of repairs in a timely manner and competently handling objections
- Coordinate internally with the workshop colleagues to progress the vehicle through the service process
- Deliver exceptional customer service in order to achieve the customer satisfaction set objectives whilst adhering to the manufacturer standards and dealership procedures
- Maintain accurate customer details to ensure customer database is up to date
- Up to date knowledge on additional products and services is essential
- Work in line with all service and warranty policies of both group and manufacturer

**Skills & experience we know will help Service Advisor succeed in this role**
- Previous Customer Service experience is preferable
- Proven track record of ability to influence and advise customers on technical issues and products with support where applicable
- Deliver first class service to achieve company and manufacturer objectives
- Self-motivated with experience of achieving targets
- Confident and professional communication skills

**If you’ve got it, we want it and in return you will benefit from us**:

- 6 weeks holiday (30 days per year, full time) increasing with length of service
- Additional earning potential through bonus
- Careers development opportunities (click here for more info on our team stories)
- Award winning In-house and manufacturer training
- Access to Colleague car purchase schemes
- Group contributory pension scheme
- Life assurance
- Industry leading employee discount platform at a wide range of high street & online providers
- Employee support available from trained specialists, 24/7/365 for emotional, mental, legal requirements
- Colleague uniform provided
- Preferential rates on borrowing and saving schemes
- Family Fun Days and dealership events
- Preferential rates on vehicle parts purchases and servicing.
- Cycle to work scheme

**SoWhat happens next?