Administration Assistant
2 weeks ago
Do you want to be part of a brand-new community service?
Do you want to work for an expanding community organisation serving over 1.2 million patients?
HCT together with its partners are launching a brand-new integrated heart failure service in East and North Hertfordshire and are recruiting band 3 administrators to work as part of the integrated heart failure team. This is a unique opportunity to be involved in the development and launch of a brand-new service.
We are looking for an enthusiastic and organised person with a responsible and flexible attitude with the ability to cope well under pressure.
To assist the Integrated Heart Failure Service in all administrative duties relating to the day to day running of the service.
- A big thank you for considering joining us at Hertfordshire Community NHS Trust
- You’ll find it a great place to work with many benefits offered to you as a member of our staff
- We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
- Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision
- We welcome diversity in our workforce and are interested in applicants from all backgrounds
Organise own workload and act independently within defined guidelines to:
- Provide an efficient and comprehensive administrative service to a high standard in a busy environment supporting the workload of the Integrated Heart Failure Service
- Maintain and update SystmOne with all referrals received and discharged. Monitoring waiting lists, running and actioning relevant reports including those related to service KPIs.
- Data input using SystmOne software to deliver an efficient booking system including registering patients, processing new referrals booking appointments for clinics and home visits and sending appointment letters/ communications out. Accommodate those patients who wish to cancel or change their appointment.
- Accurately type via copy or audio; correspondence, minutes and other documents ensuring signature where required and posted/distributed in a timely manner. Support team meetings/ MDTs and on occasion take minutes.
- Order and maintain an adequate stock of stationary and medical supplies.
- Communicate effectively with staff within the Integrated Heart Failure Service, other healthcare professionals, patients and carers by telephone/letter/sometimes in person, on a daily basis. Using communication skills to address language and cultural diversity issues.
**ANALYTICAL AND JUDGEMENTAL**:
- Recognise the importance of clinical reports (e.g. blood/ echo) and add into the patient’s electronic record to ensure the patients’ ongoing management programme is adhered to. Ensure the Heart Failure Clinical Nurse Specialists sign off these reports when necessary.
- To be aware of the health and safety aspects of work and implement any policies, which may be required to improve the safety of your work and other persons present. This includes the prompt reporting of any incidents to senior staff and ensuring that equipment is safe.
**POLICY AND SERVICE**:
- To comply with the organisational and departmental policies and procedures.
- Understand Information Governance and employ this when dealing with all patient or patient related documents.
**HUMAN RESOURCES**:
Maintain own professional development by undertaking any additional training required to fulfil the requirements of the job and attend all specified mandatory training sessions.
- Arranging interpreting services as necessary.
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