Product Support Specialist

4 months ago

Fakenham, United Kingdom Thurlow Nunn Standen Full time

Job Advert

Are you passionate about agricultural machinery and equipment? Do you possess the expertise to ensure customers have a seamless experience? If so, we invite you to join our team at the Fakenham branch as a Product Support Specialist.

**Role Overview**:
As a Product Support Specialist, you will play a pivotal role in planning and conducting demonstrations of agricultural machinery and equipment. Your in-depth knowledge of these products is essential, with additional experience in working with teleporters being advantageous. Collaborating closely with our Product Support Manager and Area Sales team, you will consistently uphold the highest standards of professionalism and provide exceptional customer service to ensure a positive customer experience, while fostering customer loyalty. Previous experience of driving or demonstrating tractors and/or farm machinery would be beneficial.

**Key Qualifications**:

- You should have a track record of delivering exceptional customer service and a deep commitment to ensuring customer satisfaction.
- Your excellent interpersonal skills enable you to build strong and lasting relationships with customers, colleagues, and partners.
- A keen eye for detail is crucial for this role, ensuring that each customer interaction is flawless.
- Competence in Microsoft packages is a must to effectively support our customers and maintain efficient processes.
- The role may require you to work extended hours, including weekends on a rotational basis. Flexibility and adaptability is key to delivering top-tier customer service.

**Our Values**:
As a family owned business we have strong values. You will be expected to represent our family values of: Professional, Trust, Respect, Caring and Together, through your own behaviour, every day.

**In Return**:
In recognition of your dedication and expertise, we offer a competitive salary. Join our team and become part of a family that values its employees and is committed to delivering excellence in the field of agricultural machinery and equipment.

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