Account Broker
7 days ago
Role
The Account Broker role will be responsible for maximising business income through effective handling of customers. To achieve agreed targets for renewal retention and customer service agreements whilst exceeding customer expectations and meeting FCA requirements.
**Key Responsibilities will include**:
To manage existing client relationships and provide A grade customer service.
Achieve renewal income and client retention targets whilst ensuring good customer outcomes.
Give suitable advice to customers within the FCA regulatory framework.
Generate referrals across the business.
Adhere to procedures for customer debt.
Ensure that customer service standards are met.
Person
The Account Broker should have excellent communication and presentation skills, with the ability to build rapport and strong relationships in order to appropriately manage the account and look for growth opportunities.
**You will also have the following**:
General insurance knowledge gained in a Broking or Insurance Company environment.
Minimum Cert CII or working towards.
Strong relationship building skills
Strong sales skill and cross-sale skills
Ability to deliver advice to allow customers to make informed decisions
Positive and enthusiastic communication skills
Individual accountability with the ability to spot and identify opportunities and provide solutions
Reward
This is a great opportunity to be part of a transforming business and you will be rewarded by a highly social team culture and competitive salary. We will offer you a fantastic benefits package which includes a defined contribution pension scheme where Endsleigh will contribute 4% of your pensionable salary increasing to 8% at 5 years’ service and rising again to 12% in year 10.
You will start with 22 days holiday plus bank holidays, rising to 25 days after 2 years and 27 days after 5 years’ service. We also offer all colleagues the ability to buy holidays if they wish to, as well as giving you your Birthday off.
**In addition to this we also offer**:
Quarterly Bonus
Health CashPlan
Hybrid Working
Life Insurance
Income Protection Plan
Free fruit and healthy snacks
The opportunity to buy additional holiday
2 paid volunteering days
Funding for team social events via the Endsleigh Fun(d)
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