Administrator - Mash

The MASH Higher Clerical Assistant role within the Service plays a crucial part in supporting the Multi Agency Safeguarding Team (MASH), which serves as the first point of contact in safeguarding and promoting the wellbeing of children, young people, and their families. This role involves handling high volumes of calls and inputting data accurately and efficiently.

**What We Are Looking For**:
**Key Responsibilities**:

- Handle high volumes of calls related to safeguarding and wellbeing concerns.
- Input data accurately and efficiently into databases for client record management.
- Communicate clearly and effectively, both verbally and in writing.
- Work to deadlines and maintain agreed standards of work.
- Adapt to changing priorities and work flexibly as required.
- Collaborate effectively with team members and other stakeholders.

**Requirements**:

- Previous experience in high volume call handling and data inputting.
- Positive and customer-focused attitude.
- Excellent attention to detail and communication skills.
- Proficiency in Microsoft Office packages and database management.
- Ability to work under pressure and meet deadlines.
- Flexibility to adapt to changing priorities.
- _**Enhanced DBS clearance**_.

This role offers an opportunity to make a meaningful impact in safeguarding and promoting the wellbeing of children and young people. If you meet the criteria and are passionate about making a difference, we encourage you to apply.

**Salary**: £12.39 per hour

Expected hours: 37 per week

**Benefits**:

- Company pension
- Employee discount
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Call handling: 1 year (preferred)
- Administrative: 1 year (preferred)

Licence/Certification:

- Enhanced DBS (required)

Ability to Relocate:

- Cardiff: Relocate before starting work (required)

Work Location: In person

Reference ID: 1207239