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Meeting & Events Operations Supervisor

4 weeks ago

Manchester, United Kingdom The Midland Manchester A Leonardo Royal Hotel Full time

**Job Ref**:JI19078

**Branch**:The Midland Manchester A Leonardo Royal Hotel

**Location**:The Midland Manchester A Leonardo Royal Hotel

**Salary/Benefits**:Competitive Salary and Fantastic Benefits

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40

**Posted date**:12/05/2023

**Closing date**:14/06/2023

We have a great opportunity for a Meeting Events Operations Supervisor to join The Midland Hotel - Manchester.

With one of the finest and most elegant banqueting halls in Manchester, nobody hosts an evening to remember quite like The Midland, from weddings, to awards ceremonies, to charity dinners and graduation balls.

As the site of one of Churchill’s epic speeches and the venue where Rolls and Royce formed their partnership, we also have a history of making successful meetings happen. Our clients can choose one of our many meeting rooms to set a sophisticated tone for any event.

First opened in 1903, The Midland Hotel has been delighting guests from the very beginning. Originally built to serve rail travellers from London, our stunning building and ballroom charmed visitors day in and day out, and while our appearance has changed over the years, our outstanding service remains the very same.

Today the Grade II listed, 4-star hotel is one of Manchester's most-loved icons, located just minutes from Oxford Road and Piccadilly stations. Over the years we’ve hosted everyone from rock stars and politicians to royalty, and our history has taught us one simple thing: every guest is unique, and so their stay must be too.

From our 312 sumptuous bedrooms to our award-winning food and drink, idyllic spa and impressive event spaces, every part of The Midland experience transcends the ordinary.

**Key Responsibilities of the Meeting Events Operations Supervisor**:

- Assist in the smooth running of the meeting events department, where all aspects of the guest meeting and event service experience are delivered to the highest levels, ensuring both property and company standards are attained and adhered to.
- Lead and collaborate with the team to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
- Support and deliver on the strategies and objectives of the banquets department, taking ownership for assigned areas of responsibility and deputizing for the Head of Department in their absence.
- With the Head of Department take a leadership role in fostering a culture of growth, development and performance whilst promoting the company culture and values.
- Collaborates with the Head of Department, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained
- Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications/activities are controlled and undertaken in a timely manner.
- Establish and deliver effective programmes that advances service standards, profitability and cost control which may include working with internal and external stakeholders as required, whilst incorporating environmental concerns.
- Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

**Requirements of the Meeting Events Operations Supervisor**:

- Proven experience in meeting and events with strong problem-solving capabilities
- Good leadership skills with a hands-on approach and lead-by-example work style
- Commitment to exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions, offering recommendations
- Personal integrity, with the ability to work in an environment that demands excellence
- Strong communication and listening skills
- Food Beverage and banquets skills
- Ability to work collaboratively at all levels within the business
- Good MS-Office knowledge
- Experience of using IT Systems on various platforms
- An open and positive personality
- Ability to handle challenging priorities and assignments

**Why come join us?**

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. We have support on tap, so expect top-notch LD programmes, practical training and clear progression within our vibrant and dynamic team.

**Our Story**

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels across the UK Ireland and have plans for major expansion over the next few years’; there’s never been a more exciting time to join us

**Some of the perks you could enjoy include**:

- Special rates on Leonardo Hotel rooms across the UK Europe: get planning that city break you’ve been dreaming of
- Company-wide r

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