Customer and Patient Services Coordinator

3 weeks ago


Stockport, United Kingdom BAXTER Full time

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

**Summary**

This role will coordinate the prescription management process, patient stock levels for medical & ancillary products, process orders for delivery to home patients, and undertake patient account management in line with standard operating procedures, service specifications and operational KPIs (under the supervision & direction of the Responsible Pharmacist).

Monday to Friday - 9.00 to 17.30

**Key Accountabilities**:
- Activate new patients onto the service and coordinating the installation delivery in line with customer requirements.
- Accurately enter prescriptions and the directions on the Patient Management System
- Process patient orders (including charge orders) accurately on the Patient Management System as directed by the patient’s prescription
- Organise collections and process sales returns within the allocated timeframes.
- Manage the administration (e.g. tracking, filing, requesting, archiving) of physical & electronic pharmacy records including patient prescriptions in an accurate and timely manner.
- Report and escalate system inaccuracies to the Customer Service & Patient Services Supervisor.
- Liaise with third-party partners (e.g. transport, nursing, technical services) to facilitate and deliver patient treatments
- Coordinate the back-order management process including communicating with patients & pharmacists, liaising with third-party partners and updating the system.
- Support the resolution of customer invoice queries to enable payment of services provided.
- Record patient complaints and incidents immediately on the Complaint Management System and investigate where appropriate.
- Escalate clinical queries and patient safety incidents to the Responsible Pharmacist within the defined timeframes as per the Communications Standard Operating Procedure.

**Education and Experience**
- Successful experience in customer service or patient-centric roles
- Successful experience is using customer relationship management systems
- Previous experience of working in a pharmacy/healthcare setting would be advantageous
- Previous experience of demonstrating strong administration skills in high volumes
- Strong verbal and written communications skills (e.g. professional telephone manner)
- High attention to detail
- Good IT proficiency (including Microsoft Office)
- Strong organisational & prioritisation skills in a demanding environment
- Process-driven
- Dispensing Assistant Qualification or equivalent (minimum of Regulated Qualifications Framework Level 2 as defined in GPhC guidance), preferential but not essential.

**What are some of the benefits of working at Baxter?**
- £25,500 base salary, plus competitive benefits
- Professional development opportunities
- High importance placed on work life balance
- Commitment to growing and developing an inclusive and diverse workforce

**Reasonable Accommodations**

**Recruitment Fraud Notice**

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

104117



  • Stockport, United Kingdom BAXTER Full time

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...


  • Stockport, United Kingdom BAXTER Full time

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...


  • Stockport, United Kingdom Baxter Full time

    This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...


  • Stockport, United Kingdom Baxter Full time

    This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...


  • Stockport, United Kingdom Stockport NHS Foundation Trust Full time

    An exciting opportunity to join our Cancer Services team as a Cancer Pathway Coordinators has arisen. 2 posts are available, one full time (37.5hrs) and one part time (30hrs). We are looking for a flexible and self-motivated administrator with good attention to detail and the initiative to work independently. This is a busy and demanding role requiring a...


  • Stockport, United Kingdom Page Personnel Full time

    A great opportunity to join a global FMCG business - Looking for a Customer Service Coordinator to join their team **About Our Client**: Our client, based in Stockport, is a global manufacturing and production business. Due to continued growth they are looking for a Customer Service Coordinator to manage the end to end process, working with well known...


  • Stockport, United Kingdom Page Personnel Full time

    Join a highly reputable, Manufacture leading company - Opportunity to move into a role with more responsibility to grow your skills **About Our Client**: We are working with an established business based in Stockport, established in the Logistics Distribution and Supply Chain industry. Supplying to a wide range of retailers in a fast moving market, they are...


  • Stockport, United Kingdom Marple Cottage Surgery Full time

    **Patient Services Administrator** Marple Cottage Surgery is a GP surgery in Stockport with c11,000 patients, and we are committed to providing excellent care to our patients across Marple and Romiley. We are looking to recruit a Patient Services Administrator to join our Patient Services Support Team. We are looking for someone who is organised, likes...


  • Stockport, United Kingdom Page Personnel - UK Full time

    Join a highly reputable, Manufacture leading company - Opportunity to move into a role with more responsibility to grow your skills **About Our Client**: We are working with an established business based in Stockport, established in the Logistics Distribution and Supply Chain industry. Supplying to a wide range of retailers in a fast moving market, they are...


  • Stockport, United Kingdom Stockport NHS Foundation Trust Full time

    The role of the IBD Biologics and Patient Pathway Co-ordinator is integral to the Gastroenterology Department for tracking, developing and monitoring the pathways of care for IBD patients. Working as a member of Inflammatory Bowel Disease (IBD) Specialist Team the post holder will provide a combination of support and administration duties in the delivery of...


  • Stockport, United Kingdom NHS Property Services Ltd Full time

    We have a fantastic opportunity for a Customer Service Advisor to join our team based in Stockport - Regent House. The salary on offer is £23,000. This is a 12 month Fixed Term Contract. This is a hybrid role. The working pattern is Monday to Friday covering shifts between 8am to 6pm.About the role:The role of the Customer Service Centre (CSC) is to provide...


  • Stockport, United Kingdom NHS Property Services Ltd Full time

    We have a fantastic opportunity for a Customer Service Advisor to join our team based in Stockport - Regent House. The salary on offer is £23,000. This is a hybrid role. The working pattern is Monday to Friday covering shifts between 8am to 6pm.About the role:The role of the Customer Service Centre (CSC) is to provide a single point of contact for our...


  • Stockport, United Kingdom Page Personnel - UK Full time

    Join a talented team to learn and grow within your career! - Opportunity to gain new skills **About Our Client**: We are working alongside a well known business based in Stockport, established in the Manufacturing and Production industry. Supplying to a wide range of businesses and residents, they are looking for a Customer Service Coordinator/Administrator...


  • Stockport, United Kingdom Middlewood Partnership Full time

    **Patient Services Advisor - Job Summary** **Based**:Schoolhouse Surgery, Middlewood Partnership, Disley SK12 2BB **Accountable to**:The Middlewood Partners **Reports to**:Patient Services Lead **Hours**: Negotiable **Salary**: £9.50 per hour **Type of position**: Permanent **Would you like to work in a friendly & supportive environment alongside...


  • Stockport, United Kingdom Middlewood Partnership Full time

    **Patient Services Advisor - Job Summary** **Based**:McIlvride Medical Practice, **Poynton**, SK12 1EU and Schoolhouse Surgery, **Disley**, SK12 2BB **Accountable to**:The Middlewood Partners **Reports to**:Patient Services Lead **Hours**: Negotiable **Salary**: £10.42 per hour **Type of position**: Permanent **Would you like to work in a friendly &...


  • Stockport, United Kingdom Medical Imaging Partnership Ltd Full time

    We are looking for an enthusiastic person to join our team located in Stockport. The Patient Service Co-ordinator (PSC) will be the first point of contact for patients referred to Medical Imaging Partnership for diagnostic imaging. You will be booking appointments and working with Consultants and other customers, co-ordinating clinics and undertaking...


  • Stockport, United Kingdom Page Personnel - UK Full time

    Join a talented team to learn and grow within your career! - Ability to take on responsibility and progress **About Our Client**: We are working alongside an established business, based in Stockport, well known in the Logistics Distribution and Supply Chain industry. Supplying to a wide range of retailers, they are looking for a Sales Support Coordinator to...


  • Stockport, United Kingdom Page Personnel - UK Full time

    A great opportunity to join a global FMCG business - Looking for a Customer Service Coordinator to join their team **About Our Client**: Our client, based in Stockport, is a global manufacturing and production business. Due to continued growth they are looking for a Customer Service Coordinator to manage the end to end process, working with well known...

  • Service Coordinator

    21 hours ago


    Stockport, United Kingdom Ascendant Lifts Ltd Full time

    **Job Title**: Service Coordinator **Supervised by**: Service Manager **Substitution**: Regional Operations Manager **Supervising**: none at present **Location** - Local to Stockport or easily commutable too **Purpose**: To provide support as necessary to the Senior Service Coordinator. To ensure repairs and service are followed up and executed with...

  • Estates Coordinator

    7 days ago


    Stockport, United Kingdom NHS Property Services Ltd Full time

    We have a fantastic opportunity for an Estates Coordinator join our team based Stockport - Regent House. The salary on offer is starting from £30,000 plus £3k annual car allowance. This is a mobile role and involves travelling to other sites therefore a Driving Licence is required.About the role: Supporting the Senior Estates Manager, the purpose of this...