Contracts Coordinator

4 weeks ago

Milton Keynes, United Kingdom Rightmove Full time

Contracts Coordinator - New Homes, Commercial & Overseas

Location: Milton Keynes - Hybrid role 2 days in the office

Reporting to: Customer Experience Manager - New Homes, Commercial & Overseas

The role

As a Contracts Coordinator at the UK’s number one property portal, you’ll be part of a team who are driven to help our New Homes, Commercial and Overseas customers through contractual process changes when they make amends to their package and products, ensuring they have a consistently high quality and personalised experience.

You will be working closely with our Account Management teams in a sales support and focused role alongside some of our internal teams. These include the Design team, our technical Datafeed and our Internal Systems teams, where you will build strong working relationships to help deliver our range of products and customer listings on the Rightmove website.

Whether it’s right at the start of their Rightmove membership, or when they’re taking on a new product for the first time, you’ll play a crucial role in our customers having a memorable onboarding journey as well as with our sales team working collaboratively to deliver on our revenue processing goals.

**A typical week as a Contracts Coordinator might involve**
- Working closely with our Account Management teams to help deliver agreed outcomes from their customer meetings, and always looking for opportunities to help them by being proactive with customer orders to free up time for them to spend more quality time with our customers.
- Working with sales on large customer tasks outside of usual day-to-day workload, to support the customer when they join or upgrade with us.
- Helping work towards the agreed team objectives (the team OKR’s) that contribute to the wider Rightmove mission
- Ensuring that any changes to their package and products are completed accurately first time, helping towards the team mission of reducing customer credits
- Supporting Media Agencies and our Purchase Order process with the use of reporting and administration
- Helping onboard new customers to Rightmove, ensuring a consistent and high quality start to their Rightmove journey
- Guiding customers through ongoing management of their products so they can begin benefiting from their investment as early as possible
- Helping manage key hand offs with our other internal teams to help complete a change to a customer’s package, including our Design and Datafeed teams.
- Supporting other areas of our processing team dependent on where demand might be on certain days, and from time to time being ready to step in and help the wider Customer Experience team
- Proactively and constructively contributing ideas and challenging the team processes where potential improvements have been identified
- Helping your Team Leader and Manager with bespoke projects from time to time to trial the delivery of new products, packages and processes
- Making balanced decisions around prioritising workload for the benefit of the customers, account managers, our team and wider Rightmove and keeping all parties updated about the progress of customer orders.

**We’re looking for someone who**
- Is a methodical individual with high standards and an excellent eye for detail, so you take genuine pride in your work so it’s right first time for our customers
- Is a keen problem solver with a desire to take ownership to resolve queries, being comfortable to go and find the answer from around Rightmove for the more bespoke queries you might encounter
- Shows good time management and the ability to prioritise and manage your day self-sufficiently, often spinning multiple plates. Comfortable working under pressure in a calm manner
- Is a clear and strong communicator in both written and verbal form, who is confident in speaking to different people internally and within the customers business to build a strong rapport and manage expectations
- Is empathetic and caring to customers needs and expectations, believes ‘good enough is never good enough’ and understands the goals and direction of Rightmove and how you contribute
- Has solid IT skills including Excel, Word and ideally CRM databases
- Flexible in being open to helping other parts of the processing team or wider Customer Experience

**Ultimately, we care much more about the person you are, how you think and approach things, than a list of qualifications and buzzwords on a CV. Even if you can’t say ‘yes’ to all of the above, but are smart, self-motivated and passionate about delivering great Customer Experience then get in touch.**

What do our team say about working here?

‘Here in team Contracts we process a wide variety of products and packages for our customers. We really get to work with our sales team and other Rightmovers as they help us along the way too. The role is varied, no day is the same and you will be continually learning which is great Contracts processing teams here in CX is a great team to

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