Sales Order Processor

5 days ago


Scunthorpe, United Kingdom LKAB Minerals Full time

Role Purpose

As sales & export administrator you will report directly to the Planning & Supply Chain Manager. The role will require close co-operation and communication with the operations, planning & scheduling, and sales team members.

**Role Description**

**Sales Admin**: daily management and communication with specific designated customers.
- Receipt, processing, invoicing and monitoring of customers’ orders in LKAB system
- Liaise with Operations staff to co-ordinate with customers time frame
- Dealing with customer queries with regards to deliveries
- Strong understanding of Customer Service and performance levels
- Liaising with Sales & Technical Departments for sending samples to customers
- Booking transportation where appropriate - including obtaining rates
- Invoice checking and coding
- Communication internally & with customers & shipping agents.
- Answering main switchboard and directing calls
- Assisting other members of staff as and when required

**Export Admin**
- Request & record Land and Sea freight quotes for Refractory exports
- Guide & assist Flixborough SOP team with bookings & support documentation as required to facilitate non UK sales. (Booking Confirmations / Packing Lists / HS codes / Certificates of Origin / Customs entry export declarations / T1 / EUR1 / Bill of Lading / Commercial Invoices etc).
- Point of contact for Refractory customers’ appointed agents, to assist our customers export documentation and processes.
- Keeping all export documentation records in good order.

**Essential skills & experience**

Previous Export documentation preparation & booking experience.

Organised, with clear verbal & written communication skills.

A background in B2B sales.

Good customer service ethic.

Proficiency with working in Microsoft office software.

Strong numeracy & communication skills.

Ability to work with and support your team, as well as focus on individual contribution to the daily tasks.

Schedule:

- Day shift



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