Customer Advisor

4 weeks ago

Bath, United Kingdom Places for People Full time

We are Touchstone, we manage a portfolio of properties on behalf of the UK's biggest landlords across the UK.

We want you to join the Places for People Group and the 11,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do we do all this? We surround ourselves with Customer Focused people, Supportive people and Positive people. Our people live and breathe our SPIRIT values; we are the place for spirited people.

**More about your role**

You will join a small close-knit team that boasts a strong work ethic and are known for their friendly approach. As one of our team you will provide first line support to all our customers - tenants, clients, contractors and other external parties, whilst working closely with our internal teams, ensuring all issues are resolved quickly and effectively.

The team consists of an ops manager and three Customer Advisors who are the first point of contact for all of our customers, dealing with day to day queries, tenancy administration and maintenance.

This is a Hybrid role where will your time being split between working in the office in Bath and working from home

**For more information please download our job profile available on our website**.

**More about you**

Touchstone is a growing organisation and our team works efficiently and at pace, therefore we need you to be able to manage workload priorities and enjoy variety in your work.

Experience working within an office based customer service role is essential and knowledge of property maintenance would be advantageous, however we offer full support and training.

Much of your role is dependent on developing positive working relationships, and will be phone based, so we require someone who has excellent verbal and written communication skills. Your ability to negotiate and logical solve problems is essential.

**The benefits**

We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:

- Excellent holiday pay and sick pay
- Pension with matched contributions
- Training
- Extra perks including huge discounts and offers from shops, cinemas and much more.

**What's next?**

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

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