Family Support Team Leader

4 weeks ago

Gateshead, United Kingdom St Chads Community Project Full time

Our mission is ‘Supporting families to build a better community’. As a main community hub for our residents, we support a wide range of individuals and families. People in our community experience significant social, economic and health inequalities. These inequalities have historic and present day causes. We focus our support to people from low income households. We also support refugees and asylum seekers. Despite the challenges people face, we know everyone has the potential to thrive and fulfil their potential with a little extra help. We are here for all ages, backgrounds and circumstances. We have done so for over 30 years ago. Our aims remain the same:

- Provide an accessible and inclusive service to the local community
- Bring isolated people together
- Build strength and belief in the community
- Provide opportunities for personal and social development
- Build confidence, create independence and challenge disadvantage
- Empower individuals through opportunities for formal and informal learning

**Job Purpose**
- To provide day to day operational management of the Family Support team to a high quality, thereby ensuring the effective delivery of; outreach, projects, programmes, activities and services. Offering support and advice to families.
- To provide an integrated one team approach to family support outreach services to children, young people and families in need across the Bensham & Lobley Hill, locality and surrounding areas. To plan, deliver and assess outcome focused work with the aim of providing holistic needs led support.
- To assist and advise families experiencing short or long-term challenges. Primary duties include assessing the needs of clients, providing support to clients and empowering them to overcome the difficulties they are experiencing.
- To work with and support staff in all aspects of the service to ensure effective delivery, which meets the identified needs of clients.
- To create an inspiring team environment with an open communication culture. Set clear team goals, delegate tasks and set timely deadlines. Motivate team members, discover training needs and provide coaching. Listen to team members’ feedback and resolve any issues or conflicts. Recognise performance and reward accomplishments.
- To monitor staff performance through reviews, supervision and appraisals. Implement staff development plans and support as required.
- To monitor and oversee all outreach cases and analyse trends and outcomes. Monitor team performance and create reports and figures regarding current projects and sessions.

**Main Accountabilities**
- Provide advice, training, supervision and other support to Family support staff and volunteers as required.
- To deliver an integrated Family Outreach support service across the 0-19 age range. Ensuring this is delivered throughout by supporting children, young people and their families’ - giving them opportunity to access a broad reach of holistic & community-based interventions.
- To be committed to providing an integrated one team approach to children, young people & their families across the 0-19 age range with an aim to delivering effective services and interventions.
- To have an understanding and to comply with, local and organisational procedures for promoting and safeguarding the welfare of children, young people and vulnerable adults.
- To work together with other organisations and agencies in order to promote safe working practices for children and young people in line with the Children Act - this will include liaising & referring into Children & Adults Social Care.
- To maintain accurate case records and up-to-date case files.
- To provide direct support and guidance to families in their homes or in other community settings in relation to the health, care and well-being of children and young people across the 0-19 age range with an emphasis upon promoting children & young people’s communication, language, physical, social and emotional development.
- To develop your knowledge of local resources, including community and statutory services such as: Health, Education, Children & Adults Services alongside other voluntary & community sector services, whilst sign-posting and directing clients to these where & when appropriate.
- To attend team meetings on a regular basis, to make a commitment to regular supervision, to be responsive to critical challenge, advice, feedback and direction, and to demonstrate a commitment to training and development.
- To participate in meetings with external organisations and attend networking events to promote our services.
- To represent St Chads CP core values and behaviours and ensure that the work you are responsible for is in line with St Chads CP policies and procedures.
- To comply with St Chads CP Diversity & Equality Policy in every aspect of your work and positively promote the principles of these policies amongst colleagues, service users and other members of the community.
- To comply with St

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