Network Engineer Apprenticeship

**About Us**:
Godolphin is the world’s largest thoroughbred operation, comprising breeding and racing interests spanning 6 countries, across 4 continents. Founded in Dubai in 1992, the operation has been built on a foundation of innovation and uninhibited achievementthat has led to a legacy of success for horses in Godolphin’s famous blue silks.

Our global headquarters is in Newmarket, which is the epicentre of the UK’s thoroughbred industry.

**Overview**:
You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 4 Network Engineer Apprenticeship.

**The Role**:
The post holder will be primarily responsible for providing 1st line desktop and infrastructure IT support to Godolphin’s End User community. This will include office-based locations and domestic property locations supported by the UK IT Department.

**Key Tasks**:

- Provide 1st line IT support to approximately 300+ users
- Respond to helpdesk tickets in a timely manner
- Escalate unresolved tickets as appropriate
- Provide desk side desktop support to End Users
- Provide remote desktop support to End Users on other sites
- Production of standardised builds for PC’s and laptops
- Provide support for printers, mobile phones, and other hardware
- Produce and maintain documentation of builds, installs, configuration, and general IT processes

**Required experience**:

- HND or equivalent
- Microsoft, Cisco or equivalent knowledge

**As well as**:

- Exposure to desktop PC hardware and support in a LAN/WAN environment
- Exposure to virtualisation technology
- Exposure to SAN technology
- Experience of Microsoft Windows Desktop and Server Operating Systems
- Experience of PC and server hardware and peripherals

**The Applicant**:
It is however important that recent college graduates have a demonstrable aptitude for IT and a personal interest in computing.

The post holder is expected to embrace continuous development and this role will involve studying towards a high-level apprenticeship (likely to be Level 4 or above) and/or other professional IT qualifications.

**Desired skills**:

- Effective planning, organising and prioritising skills
- Excellent written and verbal communication skills, at all levels of the organisation
- Personable and approachable
- The ability to acquire new technical skills and knowledge
- Able to travel within the UK and Ireland as required
- Flexible - occasional weekend and out of hours work as required
- UK driving license

**Entry requirements:**

The entry requirements for this programme are as follows:

- An A-Level in ICT
- OR an International Baccalaureate at Level 3 ICT
- OR a BTEC Extended Diploma in IT (180 credits)

**Find out more here:**

**Additional Information:**

We offer a salary of £20,000 - £24,000 per annum, dependent on experience, as well as a generous benefits package, including:

- Private healthcare
- Life assurance
- Discretionary bonus
- Pension scheme

**Important Information:**

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.