Casual Visitor Services Assistant

4 weeks ago


Havant, United Kingdom Connect2Hampshire Full time

**Casual Visitor Services Assistant Havant**

**Hourly Rate: £10.79 + Holiday Pay**

**Location: Staunton Farm - Visitor Services**

Staunton Farm is a visitor attraction located in the heart of Havant. It sits on the historic Staunton estate, which features beautifully landscaped parkland, our ornamental gardens, tropical glasshouse, and the farm itself. As a Casual Visitor ServicesAssistant you will be on the front line of our farm, welcoming visitors and providing them with a high-quality visitor experience that will encourage them to return to the farm again and again.

As such the role will be varied and much of it will be people facing working with the Visitor Services team to ensure our services meet visitor's expectations and they get the most out of their visit to the farm. You will work in our gift shop and farm shop,connecting visitors with what's on at the farm, selling local produce and dealing with membership, school, and seasonal event enquiries.

Communication will be key to this role from face-to-face contact with visitors to the telephone and online. There are also key administrative and food safety tasks that will need to be completed within this role to ensure the smooth running of the businessand to support excellent visitor experiences. You'll have relevant experience in a similar role in retail and working with the public, demonstrating excellent communication skills.

Being versatile and flexible with a good knowledge of the local community and environment will be a considerable advantage. It will increase the opportunities to work with other teams within the farm to support the wider business needs. Finally you willbe enthusiastic, inspiring and be able to work under pressure within a small team and on your own initiative.

**Responsibilities**:

- To welcome all visitors to the park and provide necessary information, including the wider area.
- To engage with visitors, offering them advice and actively promote membership, upsell products and participation in events.
- Respond to all enquiries both orally and in writing, on behalf of the department and Organisation where appropriate.
- To comply with the Farm's safety policy and any other policies set out to ensure the safety and welfare of visitors, staff, and volunteers.
- To operate a till accurately and reconciling cash and credit cards at the end of the day.
- To collaborate with colleagues and volunteers and have a flexible approach to working in team situations.
- To monitor stock, display of products, and keep the areas clean and well presented.

**Essential Qualifications, Knowledge, Skills, and Experience**:

- Have excellent customer service skills and experience of interacting with the public.
- Money handling, taking payments of cash and credit cards.
- Excellent communication and organisational skills

**Desirable Qualifications, Knowledge, Skills, and Experience**:

- GCSE's (English & Maths) or equivalent
- Experience in a similar role and / or environment

**Working Conditions**:

- Manual handling: lifting and moving objects.
- Regular use of display screen equipment (Desktop PC)
- Work environment: lone working at times


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