Membership Sales Advisor

2 weeks ago

Guildford, United Kingdom Horizon Leisure Centres Full time

**Membership Sales Advisor**
**Hours**:40 hours per week
**Location**: Guildford, GU4 7AA
**Salary**: £24,000 per annum plus commission
Horizon Leisure Centres are opening a brand new fitness, health and wellbeing facility in Guildford in May 2023 and are looking to recruit a Membership Sales Advisor to start in March 2023.
**Why Join the Horizon team?**
Well, one thing we can tell you for sure is that you won't regret it, in fact, it just might be the best decision you make
Are you passionate, respectful of others, innovative, dynamic and want to work for a business that empowers colleagues to be the best version of themselves? If the answer is yes, this role may be the perfect job for you
We know our colleagues are the secret to our success and what sets us apart from competitors. We value all our colleagues and recognise and acknowledge their contributions. How do we do this? We offer a competitive salary, fantastic reward and recognition schemes, lots of training, development, and progression opportunities, a wealth of wellbeing initiatives and an amazing fun workplace culture.
**Horizon Guildford**
Horizon Guildford is the first acquisition as part of our long-term strategy to improve the health and wellbeing of people in the South of England. Our new facility will open its doors in May following a half a million-pound refurbishment to include a large gym area with brand new equipment, a modern exercise and cycle studio, spa provision and pool and changing facilities.
**Want to know a bit more about our business?**
We are an extremely successful leisure trust operating since 1997, with existing centres in Waterlooville and Havant. We are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Our mission is to support and inspire our local communities to live healthier and happier lives. We are doing this by providing outstanding facilities that are accessible and welcoming to everyone with a fun friendly team that are motivated and engaged.
**What does the role involve?**
The main focus of the role will be to promote and maximise sales, predominantly memberships, by proactively seeking out new business and to ensure the provision of a first-class service to all Horizon Leisure Centre customers.
**The team**
Youll be working within our Sales & Retention Team and directly reporting to the Sales and Retention Manager.
**Your responsibilities**:

- Proactively generate new membership sales through prospecting and lead generation
- Build and maintain relationships with potential and existing members
- Meet or exceed monthly sales targets
- Develop and implement sales strategies to increase membership
- Provide optimal customer service and support to members
- Participate in weekly sales meetings and provide relevant insight pertaining to membership sales and retention
- Conduct sales tours of the facilities and give guidance to prospective customers on the type of membership category best suited to their needs and interests
- Be responsible for the administration of membership paperwork
- Plan and organise own daily selling activity
- Achieve on a weekly basis standards and targets, as set by the company
- Ensure the Sales CRM system is accurately maintained and all leads are communicated with in a timely manner
- Be accountable for all cash handling, reporting any mistakes or shortfalls immediately.
- Carry out competitor analysis on a regular basis to provide information which can be used positively when selling the facilities.
- Generate new business by conducting outreach to prospective Corporate clients
- Be available to attend other facilities in the Horizon Group if required and work flexibly where necessary.
- Ensure all company standards of operating and personal performance are implemented and completed.

**Your experience/qualifications**:

- Proven track record of sales success
- A solid understanding and use of KPI indicators to maximise sales
- Working knowledge and experience of Sales CRM systems - desirable
- Experience in the gym or fitness industry - desirable
- Working knowledge of Plus 2 system - desirable

*
Your skills/competencies:*

*
Excellent customer service skills
- Strong communication, interpersonal and customer service skills
- Ability to work well in a team-orientated environment
- Self-motivated and results driven
- Strong organisational and time management skills
- Ability to work flexible hours, including evenings and weekends
- Full Clean Driving Licence to travel between sites and to visit Corporate clients
- Ability to work to strict deadlines and prioritise under pressure
- Ability to perform under pressure in a confident and calm manner
- PC, Microsoft and web literate

*
What you can expect from us:*
- A comprehensive induction and training programme; you dont need to have worked in the leisure industry before. We will teach you all you need to know
- Support from the wide

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