Credit Control Team Lead

2 months ago


London, United Kingdom Chambers & Partners Full time

**Vacancy No**
- VN298

**Location**

**Employment Type**
- Perm

**Basis**

**Fixed Term Duration**

**Overview**
- We are looking for a diligent and confident Credit Control Team Lead to join us at Chambers and Partners.

**Main Duties and Responsibilities**
- Have a designated set of customer accounts to chase & deliver cash inflows (most valued customers along with older/harder-to-chase debt)
- Reporting to finance leadership team on a frequent basis. Will need to develop a set of their own financial metrics to report on both the ledger and team performance. This will involve:

- Setting individual and team KPI’s;
- Producing meaningful analysis on the receivable ledgers. This includes insightful and timely analysis on cash collections, debtor days, problem areas and aged debt reporting;
- Analysing key trends
- Full control of the debtor ledger, including the overall maintenance
- Analyse current processes and recommend improvements and introduction of new processes.
- Developing, implementing and continually refining approaches and tactics to chasing debt to maximise effectiveness.
- Working with the sales team where necessary to actively resolve customer issues and build relationships.
- Drive operational intensity & increasing the frequency of chasing key outstanding customers.
- Managing & Coaching 2 x team members - actively managing day-to-day activities and reporting to FC. Ensuring workloads are managed effectively.

**Skills and Experience**
- Demonstrable experience within a credit control type role
- Strong interpersonal skills - comfortable chasing and talking to customers on the phone.
- Dealt with multiple currencies - GBP/USD/EUR
- Have some experience in managing/developing team members.
- Self-starter and able to show initiative in refining tactics and processes to deliver better outcomes.
- Strong excel skills. Power BI experience would be a plus.

**Person Specification**
- Strong eye for detail
- Excellent communication skills with both colleagues and customers
- Confident in ability to be able to teach and mentor staff members.

**Benefits**

**Applications Close Date**

**Equal Opportunity Statement


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