Student Support Officer

6 months ago

Southampton, United Kingdom Cambridge Education Group Full time

**Who are we looking for?**

We have an amazing opportunity for a new **Student Support Officer** role in** ONCAMPUS Southampton** Centre. We are looking for exceptional team players to join the small team and be a part of this next phase of exciting growth for ONCAMPUS, part of Cambridge Education Group.

Our **Student Support Officer** is part of the Student Support Team working closely with the Centre Management and Academic Teams to support our students through a key stage in their life by helping them through the highs and lows of studying in the UK to progress to the programme of their choice.

Based at the **ONCAMPUS Southampton** centre, the **Student Support Officer** performs a key role in ensuring an excellent student experience and will be actively involved in the student engagement agenda. As well as being a first point of contact with ONCAMPUS Central Admission colleagues in Cambridge, Sales and Marketing teams and the admissions offices of the partner university.

The primary function of the post will be to support the administration of the student journey from pre-arrival to progression. This involves pre-arrival information, enrolment, induction and visa maintenance processes.

A key part of the role will be ensuring adherence to a variety of external regulations from the relevant immigration authority (for example UKVI), academic authority (for example QAA) and the partner university, in respect of compliance processes, data management and safeguarding.

**Some of the key responsibilities of the role are**:

- To play a key role in the coordination of induction and lead on enrolment of students at the start of term.
- To provide a focused and high level of customer service.
- Ensuring existing students are actively engaged in the ONCAMPUS experience through the organisation of social and cultural activities to enhance student experience ensuring opportunities are communicated to students on an ongoing basis.
- To support the ONCAMPUS Finance Team in management of student finances in accordance with ONCAMPUS processes.
- Liaise with University association and other University departments to promote and encourage social, cultural, sports activities and events to students ensuring they are aware of activities, for example via social media.
- Manage accommodation requests (if required), in cooperation with local University team, ONCAMPUS Pre-arrival team and available private providers.
- Act as a first point of contact for welfare concerns and referral point to provide students with welfare support, guidance, and information. Liaising with colleagues, partners and external organisations/individuals as required, in relation to more complex cases.

**Person specification**:

- Experience of working in a customer-focussed environment
- Experience of providing customer support
- Experience of working with data
- Experience of working with International students (desirable)
- Experience of working in an admissions or visa advisory capacity (desirable)
- IT literate
- Ability to plan workloads and meet deadlines
- Ability to work unsupervised
- Attention to detail
- Ability to keep accurate records and to track information
- Excellent interpersonal and communication skills - verbal, written and electronic

**Why will you love working here?**

Working with our ONCAMPUS team, you will have the opportunity to work with a team who have a shared focus of collaborating and improve the lives of learners. You will have the best of both worlds, the opportunity to grow personally whilst helping students develop.

Join a global education organisation that is respected for its successes and provides a friendly and supportive work environment to its diverse range of colleagues. Cambridge Education Group’s flexible and fast-paced experts help learners around the world to Achieve More.

If you want to achieve more in your career whilst simultaneously helping our international students, please visit our website below to apply.

**What does ONCAMPUS do?**

ONCAMPUS teach pre-university programmes with opportunity for guaranteed progression to a wide range of undergraduate and Master’s degrees at leading universities in the UK, USA and mainland Europe. Since 2008, ONCAMPUS has helped more than 5,000 students progress to their chosen university. ONCAMPUS is part of Cambridge Education Group a global company with its headquarters in Cambridge, UK.

**Benefits**:

- Private Medical Insurance
- Life Assurance cover
- Perkbox (includes hundreds of discounts)
- Salary sacrifice car leasing Scheme from Tusker
- Salary sacrifice Cycle to Work scheme
- Salary sacrifice Technology Purchasing Scheme
- Employee Assistance Program (EAP) - giving caring and compassionate support to all staff, as well as dedicated Mental Health & Wellness Champions
- Discounted rates on Master’s degrees with CEG Digital Partner Universities (25% off)
- Social committee - who organise social events across the Company

**Pension - **Royal Lond

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