Customer Service Assistant
2 months ago
**Advert Information** Job Title**: Customer Service Assistant
**Location**: Welwyn Garden City
**Starting Salary**:£21,189 with the opportunity to progress to a maximum of £21,575 per annum (pro rata for part-time)
**Hours**: 6.5 hours per week
**Contract**: Permanent
**Diversity**:We are an inclusive employer and value a diverse workforce
**Job Duties**:
An exciting opportunity to join a friendly team on a Saturday delivering exceptional customer service, assisting with events and helping children and adults in the library
Working as part of a team, you will deliver excellent customer service to library customers, ensuring all information services and resources are available to members of the public.
If you like helping people and working with children this is the perfect role for you
**Closing Date**: 12.02.2023
**Interview Date**: 06.03.2023
**Further Information** Benefits of Working for HCC**:
- Flexible Working Arrangements (depending on the role)
- Excellent Career Development
- Salary Exchange for Additional Benefits
- Excellent Pension Scheme with Employer Contributions
- Shopping Discounts
- Support Groups & Wellbeing Schemes
**1: Knowledge and Experience**: What knowledge & experience do you have of working in a customer focussed environment?
**2: Customer Service**:Give an example of a time when you provided excellent customer service while promoting/ supporting an event
**3: Organisation**:Tell us how you have organised and prioritised tasks and been methodical both individually and as part of the team, and how you have used initiative and problem-solving skills to resolve issues.
**4: IT Skills**:Tell us how you use IT and how you may have helped others to use IT.
**Additional Information** English Fluency**:The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). **Further information about the legal requirement can be found here.**
Job Reference: HCC22019
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