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Lead E-commerce Associate

4 months ago

Rugby, United Kingdom HUNTS BOOKSHOP Full time

**Company description**

Hunt’s are a well established traditional family run bookshop of 23 years, who take pride in offering an excellent customer service. The bookshop stocks a wide variety of new and used book titles including children’s books, vinyl records and sheet music.

**Job description**

**Duties will include daily activities**:

- You will be the welcoming face to the bookshop. Politeness and a can do attitude will be essential, providing an excellent customer service, making sure the customer comes first will be paramount.
- Creation & Management of Listings on our E-Commerce Platforms: Shopify & Amazon.
- Experience with Google Ads, Ads manager, SEO and PPC.
- Providing customer support and managing enquiries.
- Excellent customer service skills, role will involve answering phone calls.
- Operating an in house computerised order system, to search for books, CD’s, DVD’s or vinyl records, checking availability, processing secure ordering and taking customer details.
- Assisting in the implementation of some marketing campaigns & providing great ideas as part of a team.
- General administration such as processing orders.
- Merchandising and Pricing of products based on sales trends, data & competition.
- The successful Marketing Co-Ordinator will have the following skills;
- Great communication skills, both written & verbally.
- Content Creation Experience, knowledge of Adobe Photoshop) and E-Commerce Knowledge (Amazon & Shopify) would be advantageous, however not essential.
- Competent with Microsoft Office (Outlook, Word, Excel, Publisher).
- Some marketing experience or transferable skills.
- Assisting with the creation of great content, be it written, video and photos.
- Marketing experience to support social media campaigns and promotion of book events.
- Working from home on selected days and from the bookshop to manage online sales and listings.

**Job Types**: Full-time, Part-time

**Salary**: £11.00 per hour

**Benefits**:

- Casual dress

Schedule:

- Every weekend
- Monday to Friday

**Experience**:

- Retail sales: 1 year (required)
- customer service: 1 year (required)

Work Location: In person

Application deadline: 29/02/2024
Reference ID: SA