Global Guest Experience Coordinator

2 weeks ago

London, United Kingdom Q Apartments UK Full time

**Guest Experience Coordinator**

Are you ready to elevate your career in the hospitality industry? Join the vibrant and welcoming operations team at QIG, where our success is built on a commitment to passion and meticulous attention to detail. As a global company, we understand that it's the little things that truly matter. We're seeking dynamic, communicative, and collaborative individuals who share our enthusiasm for hospitality. At QIG, you'll be part of a growing company with abundant opportunities for personal and professional development. Join us in fostering a supportive and innovative work environment where fresh ideas are always valued. We can't wait to welcome you to the QIG team.

**Role Overview**:
As a Guest Experience Coordinator, your primary role is to bolster the Guest Experience team in ensuring the seamless operation of our properties, with a strong focus on enhancing guest satisfaction. This dynamic position calls for a proactive multitasker with exceptional listening skills, dedicated to comprehending guest needs and taking proactive steps to address any concerns. You'll collaborate closely with all QIG departments, and it's crucial to maintain relationships with suppliers, bookers, landlords, and managing agents, while also cultivating new connections with network partners.

**Main Responsibilities**:

- Extend a warm welcome to guests, beginning from the pre-arrival stage up until they step into their apartment, providing support throughout their stay.
- Conduct pre-arrival checks, compile inspection reports, and carry out pre-departure checks in alignment with service level agreements.
- Efficiently handle guest concerns to deliver top-tier customer service and proactively prevent issues from escalating.
- Demonstrate confidence in addressing guest concerns personally, with a keen sense of when matters require escalation.
- Encourage guests to participate in surveys to enhance our service standards.
- Propose recommendations and innovative concepts to enhance the guest experience.
- Familiarize yourself with London-specific procedures to effectively support guests as needed.
- Welcome arriving guests when necessary.
- Demonstrate proficiency in remotely checking-in guests via phone and guiding them to their respective apartments.
- Collaborate with Housekeeping and Maintenance teams as required to ensure an exceptional customer experience.
- Develop an in-depth understanding of the London market and assist with guest inquiries to support the Guest Experience Team in providing the best possible service.

**Competencies**:

- Strong written and verbal communication skills.
- Ability to plan, prioritize, and meet tight deadlines.
- Dedication to delivering outstanding guest experiences.
- Meticulous attention to detail.
- Previous experience in 4* hotels or serviced apartments is advantageous.
- Proficient in written and spoken English; fluency in either Spanish or Portuguese is a plus.
- Working Pattern: 4 on / 4 off
, Permanent

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,500.00 per year

**Language**:

- Arabic (required)

Work Location: In person

Reference ID: QIG260923

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