IT Support Specialist
4 days ago
**Client IT Support Specialist - Supply Chain/Distribution**
**Location: Buckinghamshire/WFH**
**Salary: £30-40,000 + fantastic benefits + outstanding career opportunities**
Our Client is a business without peer, a company that leads the way in their sector. As part of a dynamic international growth strategy they are looking to significantly develop their business in the UK. Their impressive client list includes leading namesin retail, manufacturing & pharmaceuticals, and they aim to develop this further.
**Key Responsibilities**:
- Ability to respond to Client calls independently.
- Acting as Client's initial contact and diagnosis of system and/or software issues.
- Understanding system and software functionality to identify Client issues.
- Understanding of all system functionality, i.e. Software, Electrical and Controls and gain knowledge of those departments.
- Ability to perform research on Client issues
- Working with Clients to ensure connectivity methods are reliable and utilize current technology.
- Providing technical support assistance to clients; recruiting help from additional Client Support team members, as necessary.
- Following up with Clients after issue is resolved to ensure satisfaction.
- Maintaining log of all Client calls, daily, weekly, and monthly to ensure calls are completed in a timely manner.
- Keeping up to date on all modifications that are performed for system updates.
- Exhibiting strong computer skills with the ability to understand the technical aspects of the software and its functions.
- Continually training on software, hardware and support standards to ensure the highest level of technical support to Clients.
- Creating reports; identifying call incidents by Client and by root cause.
- Managing the setup and configuration of backup and replacement PCs that are sold to clients.
**The Person**:
- Proven client support related experience
- Proven experience in system/software support including troubleshooting, diagnosing and identifying issues.
- Knowledge/experience in operating system functionality (Linux, Unix, networking, QNX)
- Basic electrical skills
- Experience with SQL
- Excellent documentation skills
- Excellent oral and written communication skills with the ability to clearly articulate to all project members and stakeholders.
- Ability to work independently and see tasks through to completion.
- Ability to work well with technical and non-technical resources.
- Ability to take initiative, make decisions, and show confidence in decisions made.
- Must be able to see tasks through to completion without significant guidance.
- Strong interpersonal, organizational, time management and problem-solving skills.
- Ability to travel approximately 10% primarily domestically with the possibility of international travel.
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