Application Support Specialist

1 month ago

Milton Keynes Buckinghamshire, United Kingdom Digital Appointments Full time

Are you an application support specailist or PHP Developer looking for a fantastic opportunity with a truly employee focussed software platform in MIlton Keynes (hybrid)

This well-established and highly regarded software platform headquartered in Milton Keynes are known for delivering innovative and reliable solutions to a enviable portfolio of clients. They are looking for a talented Application Support Specialist with strong PHP experience to join their dedicated team and play a pivotal role in ensuring user satisfaction and system efficiency.

The Role:

As an Application Support Specialist, you will act as the primary point of contact for user support, troubleshooting issues, and providing resolutions for the platform. Your expertise in PHP will enable you to assist with technical challenges, ensuring seamless functionality and an excellent user experience.

Key Responsibilities:

  • Provide first and second-line application support to users, diagnosing and resolving issues efficiently.
  • Collaborate with development teams to address and resolve escalated technical issues.
  • Utilise your strong PHP skills to debug, identify, and fix application-related problems.
  • Maintain documentation for support processes, resolutions, and FAQs.
  • Monitor system performance, identifying trends and suggesting improvements.
  • Deliver excellent customer service, ensuring users feel supported and valued.

What We’re Looking For:

  • Experience: Ideally strong experience in an application support , PHP development or similar role, with strong knowledge of PHP .
  • Technical Skills: Familiarity with MySQL, web servers, and related technologies is advantageous.
  • Problem-Solving: Strong analytical and troubleshooting skills with a proactive approach to resolving issues.
  • Communication: Excellent interpersonal skills with the ability to explain technical concepts to non-technical users.
  • Collaboration: Ability to work effectively within a team and liaise with different departments.
  • Location: Based near Milton Keynes or within commuting distance for a hybrid working model.

Why Join Us?

  • Dynamic Role: Take on a key role in supporting a leading software platform.
  • Career Development: Opportunities for skill enhancement and career progression.
  • Collaborative Environment: Join a supportive and innovative team.
  • Competitive Package: Enjoy a competitive salary and benefits package tailored to your expertise.

If you are a proactive and skilled Application Support Specialist with strong PHP expertise, we’d love to hear from you

Apply now with your CV for immediate consideration or feel free to call for more details.

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